Magda Miodyńska Email & Phone Number

Kraków, Pl

Warsaw, Mazowieckie, Poland

• Formation and stabilization of a new division in the organizational structure - resource management.• Develop and implement strategic plans for the resourcing function in alignment with the organization's goals and objectives.• Develop, implement, and oversee E2E of the company's talent allocation and management process. • Continuously evaluate and improve resourcing processes and procedures to enhance efficiency, effectiveness, and compliance with relevant regulations and best… Show more • Formation and stabilization of a new division in the organizational structure - resource management.• Develop and implement strategic plans for the resourcing function in alignment with the organization's goals and objectives.• Develop, implement, and oversee E2E of the company's talent allocation and management process. • Continuously evaluate and improve resourcing processes and procedures to enhance efficiency, effectiveness, and compliance with relevant regulations and best practices.• Develop requirements and specifications for software applications systems to facilitate workforce and talent management processes.• Develop and maintain reporting mechanisms and analytics to track key resourcing metrics and provide insights for decision-making and continuous improvement.• Collaborating with C-level management to determine and execute the company's strategy.• Lead and manage the resourcing team, providing guidance, support, and mentorship to ensure team cohesion and high performance.• Lead change management efforts related to resourcing initiatives, ensuring effective communication, stakeholder engagement, and adoption of new processes or technologies.• Ensure compliance with relevant laws, regulations, and company policies related to resourcing activities, including equal employment opportunity and data protection regulations.• Identify training and development needs for the resourcing team and implement initiatives to enhance their skills and capabilities.• Collaborate with HR and business leaders to develop talent management strategies, including succession planning, career development, and performance management. Show less

Kraków, Woj. Małopolskie, Polska

▪ Reviewing and understand resourcing requirements including the ability to understand high level technical concepts.▪ Identify, advise, and assign available resources for pre- and post- sales project activities based on Work Location Strategy, resource availability, utilization, technical skills, and personal specifications. Single point of contact for all resourcing requirements for the South region (France, Italy, Greece and Iberia).▪ Maintaining and effectively leverage the current… Show more ▪ Reviewing and understand resourcing requirements including the ability to understand high level technical concepts.▪ Identify, advise, and assign available resources for pre- and post- sales project activities based on Work Location Strategy, resource availability, utilization, technical skills, and personal specifications. Single point of contact for all resourcing requirements for the South region (France, Italy, Greece and Iberia).▪ Maintaining and effectively leverage the current information source of resource skill sets, capacity, schedules and delivery restrictions to manage rapid identification and fulfilment of resources.▪ Participate in the development of processes and systems to track, identify, and plan resources for project work.▪ Ensure legal & process adherence and compliance.▪ Managing, maintaining and report the key project related data points for future resource optimization.▪ Identifying and modifying resource needs with the project management based on scheduling and requirements.▪ Providing reporting and data analysis.▪ Collaborating with Management and Subject Matter Experts to identify future skill trends for hiring purposes.▪ Providing input for staff development/ training.▪ Identifying and driving opportunities for staffing process and tools improvement.▪ Managing operational relationships with relevant CX Regional stakeholders as well as CX Centres teams.▪ Partner with Strategy & Planning on Resource Management and Capacity Management transformation initiatives.▪ Providing tactical escalation support and staffing arbitrage for the Technology/Theatre staffing managed.▪ Delivering readouts, reports, and improvement recommendations. Show less

Polska

▪ Working with metrics and analytics of our services for client reporting, service reviews trend analysis and supporting resource planning and service improvement.▪ Directly managing workflow around 100 people across the globe (EMEA / APAC / US).▪ Planning and allocating resources (internal & partner) on projects, optimizing for strategic priorities and serving the best interests of the company.▪ Be the single point of contact for all project staffing activities with key partners… Show more ▪ Working with metrics and analytics of our services for client reporting, service reviews trend analysis and supporting resource planning and service improvement.▪ Directly managing workflow around 100 people across the globe (EMEA / APAC / US).▪ Planning and allocating resources (internal & partner) on projects, optimizing for strategic priorities and serving the best interests of the company.▪ Be the single point of contact for all project staffing activities with key partners. Leading meetings to review team start/end dates and size of potential partner bench.▪ Providing on-going operational assistance for internal teams, including maintaining and updating proper information in Salesforce and JIRA. Supporting leadership requests for reports and performance dashboards.▪ Assisting project delivery managers with subcontractor review and screening session before locking resources on specific positions.▪ Monitoring performance according to key health metrics and find areas for improvements.▪ Optimizing team workload and related health metrics to help delivery team reach and sustain operational excellence.▪ Monitoring and control the impact of staffing on project profitability (gross margin).▪ Identify and minimize risks related to project allocation or potential overlap between several project. Be able to resolve conflict situations together with internal stakeholders (CSM, DM and AE) involved in project delivery.▪ Document / implement operational best practices / guidelines for key policies and operational procedures.▪ Collaborating with Account Executives and Customer Success Managers to forecast resource demand and develop delivery team hiring strategy. Show less

Cracow / Poland

Workday Tenant Access Management Resource planning and coordination of all AMS Resources to achieve utilization targets, resulting in 10-15% utilization increase in FY 2019Escalation Point and Triage team-lead of 8 consultants, covering approximately 550 requests per month for over 20 projectsClient-facing management of 215+ accounts in ZohoOn boarding of new customers to AMS support – currently supporting 60+ clients Managing directly workflow around 80 people + additional… Show more Workday Tenant Access Management Resource planning and coordination of all AMS Resources to achieve utilization targets, resulting in 10-15% utilization increase in FY 2019Escalation Point and Triage team-lead of 8 consultants, covering approximately 550 requests per month for over 20 projectsClient-facing management of 215+ accounts in ZohoOn boarding of new customers to AMS support – currently supporting 60+ clients Managing directly workflow around 80 people + additional 15+ resources assigned to our global teamWorking with metrics and analytics of our services for client reporting, service reviews trend analysis and supporting resource planning and service improvementCoordinate with company wide Resource Manager counterparts to support other resource demands impacting AMS, e.g. CDS, US and IndiaWorking with sales team (Salesforce); participating in sales cycles; requirements gathering and allocation of resources for proposals and Statements of Work (SOW)Preparing long term resource strategy for new and existing AMS clients Resource management experience across global time -zonesDevelops improvements to our AMS processes, methodology, tools and services Show less

Magister (Mgr), Management Specialization In Human Resources

Licentiate Degree, American Studies