Magda Trespalacios Cphr. Email & Phone Number

North Vancouver, British Columbia, Canada

North Vancouver, British Columbia, Canada

• Supports ICBC senior leadership team in developing and sustaining the organization’s DEI strategy, commitments and priorities. E.g. Development and companywide rollout of ICBC DEI Charter
• Designs and implements ICBC’s short and long-term DEI plans and road map in alignment with corporate objectives
• Leads updates of ICBC’s DEI policy and mandatory training tutorials
• Collaborates with corporate communications and marketing teams to design and implement ICBC’s DEI communications strategy
• Designs and implements initiatives that drive DEI priorities and improve employee and customer experience, including initiatives that promote employee listening, facilitated discussions about DEI issues and learning
• Develops and facilitates tailored DEI learning content for targeted internal stakeholders. E.g. Inclusive design training for content designers

• Developed and implemented organizational development approaches in support of TransLink’s people and culture strategic priorities, impacting over 7,000 employees across Vancouver lower mainland, including TransLink and.
• Designed and facilitated leadership learning and development offerings for TransLInk and its four operating companies, e.g. Supervisory Skills Series, delivered to 300+ bargaining unit supervisors and management and.
• Designed and led TransLink enterprise’s mentoring program. 180+ leaders participated in the program over three years
• Designed and facilitated employee development workshops to support leaders and employees have more effective development conversations
• Built high-trust relationships with employees and senior leaders across the enterprise, resulting in collaboration and support for OD-related initiatives
• Supported change management initiatives, including the transition to a new time management system for CMBC, impacting over 4,000 employees and the launch of TransLink’s compass card

• Provided administrative support to the Employment Services team during the different phases of the recruitment process and responded to internal and external HR related requests.
• Administered the first stage of the recruitment process, including preparing and publishing job postings for internal and external audiences, coordinating interviews and administering candidate testing
• Led implementation of “The Learning Series”, a leadership development program available to all CMBC leaders and employees
• Partnered with the Access Transit team to promote awareness of barriers experienced by people with disabilities during CMBC’s accessibility week
• Coordinated the day to day operations of CMBC’s clerical relief pool and other clerical staff needs from temporary employment agencies
• Administered CMBC’s tuition reimbursement program

• Led the opening and day to day operations of Whitefish Group retail store, including new gourmet foods brand research, vendor relationship management and business development.
• Led retail store opening. Developed governance framework, systems and processes ahead of store opening.
• Developed and implemented retail marketing strategy
• Tested new brands’ potential for wholesale market
• Hired and provided leadership support to a team of four employees
• Managed Whitefish’s online retail store

• Led the day to day business operations of Seattle’s Best Coffee Canada certified training facility and developed new retail and wholesale leaders’ competencies and follow franchise guidelines when representing the SBC.
• Managed Seattle’s Best Coffee Canada certified training facility, delivering positive customer experience and surpassing budgeted profit margins
• Achieved and maintained franchise’s training facility certification
• Trained new retail and wholesale leadership team members to develop knowledge, skills and abilities to serve specialty coffee products, following brand and marketing guidelines, and effectively manage retail operations
• Led team of 8 retail employees
• Implemented franchise-specific marketing campaigns

• Recruited, trained and supervised staff, achieving the lowest level of personnel turnover in the last 3 years
• Introduced a pioneer training methodology, improving and professionalizing the service provided by casual waiting staff in the hospitality business
• Re-designed and actualised a Code of Conduct and Dress Code for staff and Sales Introductory Package for potential clients
• Designed and coordinated company job postings in top London magazines

Certificate, Organizational Coaching

Diploma, Provincial Instructor

Provincial Instructor Diploma

Certificate, Human Resources Management

Bachelor'S Degree, Business Administration

Bachelor in Business Administration