Magdeline is a well groomed Customer Delight Leader and People’s person with 24 years of experience in a Premium In-flight customer environment.She believes that her natural Servant Leadership approach, coupled with her strong bearing on Team Communication, allows for the alignment of internal and external customer needs. This allows an environment for her to positively influence Operational Teamwork excellence, plus instructional on-the-job coaching of junior team members in the fast paced service industry duties. Being local, Magdeline frequently part-takes in Voice-of-customers (VoC) feedback from this part of the world, to enable collaborative Trainer-the-trainer work for cross culturally service enhancements.Magdeline is articulate in both spoken/written English & Mandarin. She communicates and presents confidently, while clearly and expressively. The demand of a premium customer environment has enabled her to always think laterally to create options and solutions. With her 2 decades of in-flight Premium Customer Service, it is second to nature for her in the discrete art of Brand selling or customer service recovery.She has a Passion in Travel, Fashion, Food and Wellness. The knowledge in the latest Trends and Lifestyle enables a wonderful secondary communication channel for her to soft sell product and brand loyalty with her customers.