Magdy Abdelmalek Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

Schedule and coordinate appointments and meetings.Handle incoming and outgoing mail and packages.Communicate effectively with clients, vendors, and colleagues.Monitor and order office supplies as needed.Assist in the planning and coordination of office events and meetings.Arrange catering services and meeting room setup.Handle sensitive information and maintain confidentiality.Ensure secure protocols are followed, especially concerning visitor information.

Downtown, Abu Dhabi, United Arab Emirates

•Greet and welcome visitors with a professional and friendly demeanor.•Answer and direct incoming calls to the appropriate individualsor departments.•Maintain accurate and organized records of appointments and meetings.•Utilize computer software for tasks such as email communication, scheduling, and data entry.•Maintain inventory of office supplies throughout the building and place orders when needed.•Manage the front desk area, ensuring it is organized and presentable.

Maadi, Cairo Governorate, Egypt

Successfully identified and acquired new corporate clients for Vodafone Telecom services. Managed relationships with existing corporate clients, ensuring satisfaction and addressing any concerns.Consistently met or exceeded sales targets through effective negotiation. Maintained in-depth knowledge of Vodafone Telecom products and services, staying updated on industry trends.Conducted regular market research to identify trends, competitive offerings, and potential business opportunities.Presented findings to management and implemented strategies to optimize sales performance.

Maadi, Cairo Governorate, Egypt

Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction through inbound calls.Diagnosed and resolved technical issues related to Orange Telecom services, guiding customers through troubleshooting steps for effective problem resolution.Assisted customers in activating new services, explaining features, and providing step-by-step guidance for the configuration of various telecom products.Effectively handled and resolved customer complaints by investigating issues, escalating when necessary, and ensuring timely and satisfactory resolutions.Maintained a comprehensive understanding of Orange Telecom's products and services to provide accurate information and offer suitable solutions to customers.Maintained detailed and accurate records of customer interactions and case resolutions using customer relationship management (CRM) tools.Collaborated with team members and other departments to share insights, best practices, and contribute to a positive and productive team environment.