Maged Afify Email & Phone Number

• Implemented and managed real-time media monitoring systems to analyze media coverage and identify trends.• Provided actionable intelligence to cross-functional teams for marketing strategies and brand management.• Collaborated with crisis management teams to develop real-time monitoring and response strategies during media crises.

Cairo, Egypt

• Acted as a primary point of contact for escalated customer issues, providing empathetic and effective resolutions.• Analyzed complex problems, conducted thorough investigations, and identified underlying causes to address core issues.• Collaborated with cross-functional teams to gather pertinent information, leverage subject matter expertise, and devise appropriate solutions.• Communicated clearly and professionally with customers, stakeholders, and internal teams, ensuring a comprehensive understanding of issues and expectations.

Egypt

• Handled customer inquiries professionally, striving for first-time resolution service.• Investigated all customer requests to provide accurate and timely information.• Proactively used time efficiently to meet service targets.

Cairo, Egypt

• Optimized technical systems at He and She to drive efficiency and ensure seamless operations.• Leveraged technical expertise in dynamic environments to deliver exceptional results.• Committed to continuous improvement and effective problem-solving for system maintenance.