Maged Khozem Email & Phone Number

PC and Laptop Maintenances Technician (Training for 180 H.)eCycle Solutions Company, Montréal (Québec)Solving and maintained PC and Laptop Issues (Software and Hardware).

••• Main Duties::⇨•Updating and monitoring IT user accounts.⇨•Maintenance & management of the Critical Windows based Server Environment.⇨•Maintaining up to date Antivirus levels on all machines company wide.⇨•Working on Active Directory accounts, configuration of Blackberrys & laptops.⇨•Managing and monitoring of backups in multiple locations.⇨•Providing maintenance support and break-fix solutions.⇨•Follow Documented processes i.e. implementing change control procedures.⇨•Liaising & meeting with external suppliers of IT services.⇨•Producing reports for senior managers.⇨•Troubleshooting technical problems and implementing solutions.⇨•Purchasing of IT Equipment and software in line within agreed budgets.⇨•Purchase new domain and renew for our company.⇨•Supporting a multi-site IT infrastructure of at least 100 employees.⇨•Responsible for the fast and accurate troubleshooting of reported faults.⇨•Providing technical support via helpdesk systems for a wide range of internal &external applications.⇨• Technical support for THEOVE our reservation system.⇨• Making design brochure and webpage for our village and boats⇨• Making menu design's with F&B manager.⇨• Teaching computer courses ( Windows, Office & internet)