DAPOU Pharma GmbH is an International Pharmaceutical Wholesaler, Parallel Trader, and Exporter in accordance with § 52a of the Medicines Act (AMG) located in Usingen, Germany since October 2010. (www.dapoupharma.com)We export medicines to (almost) all over the world sourcing German and international drugs for pharmaceutical wholesalers and approved importers in many countries. Our range of products includes all types of Human Pharmaceutical Products as well as those that are currently not yet approved in the country of destination, or dispatch as well medicines in particular dosages and formulations or for particular indications.Beyond Pharma activity we also produce our own Hyaluronic Acid Dermal and Body Filler brand under the name Dr. ArJo. (www.dr-arjo.com)We are always open if there might be a mutual interest to explore a business cooperation.About me, I am a dedicated and highly experienced Pharmaceutical Key Account Manager with proven success in the healthcare industry with demonstrated and professional history of working in the international pharmaceutical industry through online means, CRM as well as field ones. Recognized for optimizing client relationships, maximizing product adoption, and driving revenue growth in dynamic market landscapes. Adept at collaborating with cross-functional teams to develop tailored solutions that address client needs and industry challenges. Committed to advancing healthcare outcomes through innovation, strategic planning, and exceptional client service.Skilled in negotiation, sales and Telesales, marketing and managerial skills in English, French and German languages. Former Customer Success Specialist and Medical Representative.Bachelor of Pharmacy and Biotechnology - German University in Cairo. MBA with specialization in logistics and supply chain management - Swiss Business School.
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Key Account ManagerDapou Pharma Gmbh Sep 2023 - PresentFrankfurt, Hesse, GermanyAs a Pharmaceutical Key Account Manager at Dapou Pharma, my role is vital in driving the success of Dr. ArJo®, our innovative dermal filler product. My key responsibilities and accomplishments include:Key Account Leadership: I develop strong relationships with aesthetic practitioners and dermatologists, exceeding their expectations with tailored solutions and achieving a 95% client satisfaction rate.Revenue Growth: Through effective account management and collaboration, I consistently surpass revenue targets. In the past year, I achieved a remarkable 35% increase in sales revenue, generating an additional $0.9 million for Dr. ArJo®.Product Adoption: I excel at promoting Dr. ArJo® to key accounts, resulting in a substantial 40% increase in adoption rates. Targeted marketing campaigns, workshops, and demonstrations have positioned Dr. ArJo® as a leading dermal filler choice.Market Analysis: My meticulous market analysis ensures we stay ahead of industry trends. By capitalizing on insights, Dr. ArJo® captured a 20% increase in market share within its first year.Cross-functional Collaboration: I foster collaboration with marketing, sales, and R&D teams, resulting in a 25% improvement in internal efficiencies. This enables quick response to customer demands and the introduction of new Dr. ArJo® formulations.Regulatory Compliance: I uphold stringent compliance standards in all interactions, ensuring Dr. ArJo® meets industry regulations. Regulatory audits have consistently been completed with zero compliance issues.I am dedicated to providing exceptional client service and establishing Dr. ArJo® as a leading dermal filler brand in the aesthetics and dermatology market.
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Support Engineer - Concierge (Full-Time Then Freelancing)Concentrix Apr 2023 - PresentCairo, Egypt-Provide technical support for Microsoft 365 apps (Outlook, Teams, SharePoint, Exchange, etc.).-Manage user accounts, licenses, and permissions in the Microsoft 365 Admin Center.-Troubleshoot email, authentication, and collaboration issues.-Administer and maintain Exchange Online, SharePoint Online, and Teams.-Assist with migrations to Microsoft 365, including email and data.-Ensure security through MFA, DLP, and compliance policies.-Create documentation and provide end-user training on Microsoft 365 tools.-Monitor system health and performance, and optimize the Microsoft 365 environment.-Collaborate with IT teams to resolve complex issues and improve service. -
Medical E-Representative - GulfGsk Aug 2021 - Mar 2023Dubai, United Arab Emirates• Organizing appointments and meetings with community- and hospital-based healthcare staff• Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.• Meeting both the business and scientific needs of healthcare professionals• Maintaining detailed records• Writing reports and other documents.• Fulfill requirements of healthcare professions and answering queries, and handling complains• Maintaining relationships with Doctor and Healthcare professions• Daily reporting to seniors about daily work, meetings and performance• Market review of new products and services• Keeping detailed record of contacts• Keeping up to date about company products, services and schemes• Monitoring activities, products and services of competitors• Assigned Products: Xyzal, Dermovate, Betnovate, Cutivate, Ventolin, Valtrex, Zovirax, Avodart, Duodart.• Assigned gulf countries: UAE, Bahrain, Oman, Qatar and Kuwait -
Customer Success Specialist - German DepartmentTeleperformance Nov 2019 - Jul 2021Egypt•Answering incoming calls and respond to customers’ emails•Managing and resolve customer complaints•Selling products and placing customer orders in the computer system•Identify and escalate issues to supervisors•Providing product and service information to customers•Researching of the required information using available resources•Researching, identifying, and resolving customer complaints using applicable software•Processing orders, forms, and application•Routing calls to appropriate resources•Documenting all call information according to standard operating procedures•Recognizing, documenting, and alerting the management team of trends in customer calls•Following up customer calls where necessary•Upselling of products and services•Completing call logs and reports•Other duties as assigned -
Junior Rental Sales AgentSixt Jul 2019 - Sep 2019Egypt• Creating the optimal rental experience by maximizing on sales and service opportunities for every customer with an open minded attitude while trying to fulfill SIXT brand core “Excitement”• Greeting the customers professionally and prepare the rental agreement • Providing advice on and sell optional extras , offers and proposals to the customer according to his/her needs • Providing advice as an expert on all vehicles in the SIXT fleet, all protection items and all extras (vehicle types, GPS systems, prices, terms & conditions, protection packages etc.) and creating reservations • Providing expert recommendations and present every product to every customer every time• Providing excellent customer service in all customer contact situations • Increasing customer satisfaction by substitute means such as number of customer visits time needed to handle customer requests and being able to understand costumer needs and sells right products accordingly• Handling customer complaints with professionalism and confidence as fast as possible in a friendly manner• Ensuring that everything in the branch is clean and tidy and all equipment are working (lights, printer, computer…)• Making sure vehicles are checked carefully for damages, missing parts, fuel level• Handling one-way rentals / return transportation of vehicles as well as Managing deliveries / collections proper and in time• Collecting of concrete feedback information from customers and SIXT branches as well as daily lists and directly reporting them to the manager • Active participation in various SIXT departments and branches in Cairo -
Afcon RepresentativeOrange May 2019 - Jul 2019.Greeting customers professionally.Performing up selling and support.Promoting the newest acquisition offers for all customers.Leading the customers in a tour for the devices and accessories displayed.Dispensing giveaways for the winning customers.Directing customers to the dedicated station.Handling customer complaints with professionalism and confidence .Providing customers with the full AFCON process as all of these duties are conducted in: Arabic, English, German or French according to the customer needs in a friendly manner -
General Electric (Ge) Medical Equipment And Maintenance RepresentativeAlkan Medical Jul 2018 - Sep 2018. Under supervision, evaluating basic customer biomedical equipment issues, implementing appropriate repairs, and as assigned, performing PM and safety/environmental inspections.. Technically Maintaining all equipment models (Logiq, Vivid, and Voluson lines) specific to MR & CT modality in the assigned area.. Electronically and Mechanically total system level trouble-shooting on complex multi-symptom problems.· Assisting more experienced technicians on basic and more complex repairs/resolution.· Effectively communicating with teammates and colleagues.· Following appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.· Maintaining daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.· As instructed, implementing GE/customer facility contract and supports business goals/objectives.· Working as a member of local team to provide efficient service delivery to all accounts within the assigned areas.· Responding on-call responsibilities.· Documenting all repair actions and submit reports/summaries according to schedule.· Ensuring proper care of spares, tools, and test equipment, and calibration.· Enhancing and maintaining technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.· Understanding and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.· Meeting Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements. -
Medical Sales RepresentativeRb Jul 2017 - Sep 2017 -
Medical Sales RepresentativeBoehringer Ingelheim Jul 2017 - Aug 2017
Maged Osama Education Details
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Elektrotechnik/Kommunikationstechnik - Htw Dresden -
3.7 - Excellent -
2.64 - Good -
Elwy International SchoolA - Very Good
Frequently Asked Questions about Maged Osama
What company does Maged Osama work for?
Maged Osama works for Dapou Pharma Gmbh
What is Maged Osama's role at the current company?
Maged Osama's current role is Key Account Manager, MBA - Germany.
What schools did Maged Osama attend?
Maged Osama attended Hochschule Für Technik Und Wirtschaft, Sbs Swiss Business School, The German University In Cairo, Elwy International School.
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Maged Osama
Senior Quality Control Engineer 👨💻 | I Monitor And Improve The Quality Of Applications | Troubleshooting Skills And Be Able To Ensure That Processes And Products Consistently Meet Established Quality Standards. 💻📱New Cairo -
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