Maged Osama Email & Phone Number

Frankfurt, Hesse, Germany

As a Pharmaceutical Key Account Manager at Dapou Pharma, my role is vital in driving the success of Dr. ArJo®, our innovative dermal filler product. My key responsibilities and accomplishments include:Key Account Leadership: I develop strong relationships with aesthetic practitioners and dermatologists, exceeding their expectations with tailored solutions and achieving a 95% client satisfaction rate.Revenue Growth: Through effective account management and collaboration, I consistently surpass revenue targets. In the past year, I achieved a remarkable 35% increase in sales revenue, generating an additional $0.9 million for Dr. ArJo®.Product Adoption: I excel at promoting Dr. ArJo® to key accounts, resulting in a substantial 40% increase in adoption rates. Targeted marketing campaigns, workshops, and demonstrations have positioned Dr. ArJo® as a leading dermal filler choice.Market Analysis: My meticulous market analysis ensures we stay ahead of industry trends. By capitalizing on insights, Dr. ArJo® captured a 20% increase in market share within its first year.Cross-functional Collaboration: I foster collaboration with marketing, sales, and R&D teams, resulting in a 25% improvement in internal efficiencies. This enables quick response to customer demands and the introduction of new Dr. ArJo® formulations.Regulatory Compliance: I uphold stringent compliance standards in all interactions, ensuring Dr. ArJo® meets industry regulations. Regulatory audits have consistently been completed with zero compliance issues.I am dedicated to providing exceptional client service and establishing Dr. ArJo® as a leading dermal filler brand in the aesthetics and dermatology market.

Cairo, Egypt

-Provide technical support for Microsoft 365 apps (Outlook, Teams, SharePoint, Exchange, etc.).-Manage user accounts, licenses, and permissions in the Microsoft 365 Admin Center.-Troubleshoot email, authentication, and collaboration issues.-Administer and maintain Exchange Online, SharePoint Online, and Teams.-Assist with migrations to Microsoft 365, including email and data.-Ensure security through MFA, DLP, and compliance policies.-Create documentation and provide end-user training on Microsoft 365 tools.-Monitor system health and performance, and optimize the Microsoft 365 environment.-Collaborate with IT teams to resolve complex issues and improve service.

Dubai, United Arab Emirates

• Organizing appointments and meetings with community- and hospital-based healthcare staff• Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.• Meeting both the business and scientific needs of healthcare professionals• Maintaining detailed records• Writing reports and other documents.• Fulfill requirements of healthcare professions and answering queries, and handling complains• Maintaining relationships with Doctor and Healthcare professions• Daily reporting to seniors about daily work, meetings and performance• Market review of new products and services• Keeping detailed record of contacts• Keeping up to date about company products, services and schemes• Monitoring activities, products and services of competitors• Assigned Products: Xyzal, Dermovate, Betnovate, Cutivate, Ventolin, Valtrex, Zovirax, Avodart, Duodart.• Assigned gulf countries: UAE, Bahrain, Oman, Qatar and Kuwait

Egypt

•Answering incoming calls and respond to customers’ emails•Managing and resolve customer complaints•Selling products and placing customer orders in the computer system•Identify and escalate issues to supervisors•Providing product and service information to customers•Researching of the required information using available resources•Researching, identifying, and resolving customer complaints using applicable software•Processing orders, forms, and application•Routing calls to appropriate resources•Documenting all call information according to standard operating procedures•Recognizing, documenting, and alerting the management team of trends in customer calls•Following up customer calls where necessary•Upselling of products and services•Completing call logs and reports•Other duties as assigned

Egypt

• Creating the optimal rental experience by maximizing on sales and service opportunities for every customer with an open minded attitude while trying to fulfill SIXT brand core “Excitement”• Greeting the customers professionally and prepare the rental agreement • Providing advice on and sell optional extras , offers and proposals to the customer according to his/her needs • Providing advice as an expert on all vehicles in the SIXT fleet, all protection items and all extras (vehicle types, GPS systems, prices, terms & conditions, protection packages etc.) and creating reservations • Providing expert recommendations and present every product to every customer every time• Providing excellent customer service in all customer contact situations • Increasing customer satisfaction by substitute means such as number of customer visits time needed to handle customer requests and being able to understand costumer needs and sells right products accordingly• Handling customer complaints with professionalism and confidence as fast as possible in a friendly manner• Ensuring that everything in the branch is clean and tidy and all equipment are working (lights, printer, computer…)• Making sure vehicles are checked carefully for damages, missing parts, fuel level• Handling one-way rentals / return transportation of vehicles as well as Managing deliveries / collections proper and in time• Collecting of concrete feedback information from customers and SIXT branches as well as daily lists and directly reporting them to the manager • Active participation in various SIXT departments and branches in Cairo

.Greeting customers professionally.Performing up selling and support.Promoting the newest acquisition offers for all customers.Leading the customers in a tour for the devices and accessories displayed.Dispensing giveaways for the winning customers.Directing customers to the dedicated station.Handling customer complaints with professionalism and confidence .Providing customers with the full AFCON process as all of these duties are conducted in: Arabic, English, German or French according to the customer needs in a friendly manner

. Under supervision, evaluating basic customer biomedical equipment issues, implementing appropriate repairs, and as assigned, performing PM and safety/environmental inspections.. Technically Maintaining all equipment models (Logiq, Vivid, and Voluson lines) specific to MR & CT modality in the assigned area.. Electronically and Mechanically total system level trouble-shooting on complex multi-symptom problems.· Assisting more experienced technicians on basic and more complex repairs/resolution.· Effectively communicating with teammates and colleagues.· Following appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.· Maintaining daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.· As instructed, implementing GE/customer facility contract and supports business goals/objectives.· Working as a member of local team to provide efficient service delivery to all accounts within the assigned areas.· Responding on-call responsibilities.· Documenting all repair actions and submit reports/summaries according to schedule.· Ensuring proper care of spares, tools, and test equipment, and calibration.· Enhancing and maintaining technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.· Understanding and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.· Meeting Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Diplom (Fh), Elektrotechnik/Kommunikationstechnik - Htw Dresden

Derzeit studiere ich berufsbegleitend Diplom (FH) Elektrotechnik und Kommunikationstechnik an der HTW Dresden auf Deutsch, 210 ECTS

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management, 3.7 - Excellent

Bachelor Of Pharmacy - Bpharm, Pharmacy, 2.64 - Good

Secondary Education, Igcse, A - Very Good