Maged Mohamed Email & Phone Number

Cairo, Cairo, Egypt

Gained hands-on experience with DevOps practices by working on real-world projects and tutorials.

Cairo, Egypt

Ticketing Systems: For tracking and managing support requests (e.g., ServiceNow, ).Remote Desktop Tools: For accessing and troubleshooting user machines remotely Knowledge Base Software: For documenting solutions and FAQs Monitoring Tools: For tracking system performance Communication Tools: For interacting with users

Cairo, Egypt

Incident Management: Identify, troubleshoot, and resolve issues; escalate when necessary.Service Requests: Process and manage requests like software installations and password resets.User Assistance: Provide guidance, training, and support for effective technology use.Documentation and Reporting: Maintain a knowledge base and generate reports on support activities.Customer Service: Communicate professionally and follow up to ensure user satisfaction.

Cairo, Egypt

Cairo, Egypt

Responsible for the whole team Planning weekly meetings to tackle work and team difficulties Developing ways to boost work efficiency.Ensures that everything runs smoothly from one day to another. Maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.Hiring and training employees and managing quality assurance programs. Strategies process improvements to ensure everyone completes their tasks on schedule.

Devops

Bachelor'S Degree, Computer Science, Very Good