Maged Elabd Email & Phone Number

Alexandria, Eg

Alexandria Governorate, Egypt

service manager for Mercedes-Benz PC dealership with mechanical and electrical workshop , Express service , Body and paint facility and Reception area with 50 employees in Alexandria Egypt.Responsible to manage and develop a customer orinted service operation in line with Mercrded-Benz dealer standards and workshop 2010 process , resulting in a high level of customer satisfaction and profitability . Responsible too for warranty controlling according to Daimler standards , handling customers complaints , employees performance development and tools & equipments maintenance and completness. I was the process owner appling Mercedes Benz workshop 2010 , Mercedes Benz dealer standards , Autoline and ISO for the first time in my service center.

Egypt

- My responsibility is to ensure the aftersales of the company are maintained at all time by supervising and guiding the workshop and the reception area.

Alexandria Governorate, Egypt

Responsible for organizing, controlling and increasing the efficiency of service and parts operations. In addition to achieving the sales and profit targets .I am responsible too for keeping a high level of service and giving expert advice, in order to attain a high level of customer satisfaction .Moreover, I am responsible for maintaining all service related processes giving the legal requirements and manufacturer related specifications and standards .Planning, managing and developing human resources in the Service reception and workshop

Alexandria Egypt

Responsible for supervision of Peugeot dealership PC workshop in Alexandria Egypt with 25 technicians . Organising the workload and distribution , introducing and controling of workshop quality measures , warranty controlling according to Peugeot standards , handling of advanced diagnostics , handling customers complaints and prepare technical documentation . I was also a member of the managment team and was therefore responsible for customer satisfaction and for the economic success of services. I was also accting as an in-house technical trainer .

Hyattsville, Maryland

Receving customers and thier vehicles , opening of jobcards , customer follow up and vehicles delivery , handling wattanty and goodwill cases . I was responsible for giving technical advices to the customers . I was responsible for consistently use and offer the active reception on the vehicle . I was the interface between the customers and the workshop and make a substantial contribution towards the economic success of the entire service field.

Suez Guvernorate, Egypt

Leading a team of workers and technicians to fabricate and to install pipe racks and pipe lines for the petroleum companies as per the received geometric graphics.

Bachelor'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering