OVERVIEW:-Enthusiastic, dynamic, frugal & high-achiever After-sales head, with over 2 decades of global experience with OEM organizations, regional offices (Middle East & North Africa), main distributors & dealers side, with a proven record of success in Egypt & GCC to lead the large network for achieving customer delight along with sustainable profitability by driving productivity improvements and developing/utilizing the new business opportunities.-In each of the business units I've worked in, Customer Satisfaction has been a primary focus for myself and my Team, and this has resulted in shifting our Customer Satisfaction significantly forward. -By motivating the Team, looking at the SOPs, reviewing the progress, then coaching and developing, and then reviewing. As a result, we have reduced staff turnover, improved the morale and focus of the team and equally, the customer experience and hence we have seen a growth in departmental revenue/ profit.-Permanently dedicated to SOPs & the philosophy of continuous improvement (KAIZEN) & certified as an Evaluator for the After-sales operation/body & Paint from Nissan Motor Ltd.,-Demonstrate expertise in establishing a large After-sales network with different modules/scales and the ability to control the performance management with the varied KPIs for service, parts & body shops.-I'm a firm believer in having the right Team, motivating, driving, and rewarding them and customer satisfaction and loyalty to the business will see continued growth.CORE BUSINESS SKILLS:-After-sales Business planning development.-Budget setting & management frugally for ROI optimization.-Organizational development & leading team management by examples with driving Cross- function, and cross-culture resources.-Customer relationship management & customer experience retention enhancement.-Operational Management & SOP optimization/development. -Product quality management (Training, Technical support, & Warranty management) with Hands-on experience.-Fleet operation & management.