Magesh B Email & Phone Number

As a dedicated Customer Support Engineer with over 3 years of experience, I specialize in delivering top-notch technical support and solutions to ensure seamless IT operations. My expertise spans troubleshooting hardware and software issues, managing network connectivity, and optimizing system performance. I pride myself on my ability to diagnose and resolve complex technical problems quickly and effectively, all while providing exceptional customer service.My approach is grounded in a commitment to continuous learning and improvement, ensuring that I stay current with emerging technologies and best practices. I thrive in dynamic environments where problem-solving, collaboration, and proactive communication are key.I am passionate about leveraging my skills to contribute to the success of a forward-thinking organization.

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  Customer Support Engineer

  Cms It Services

  Jun 2021 - Present - Bangalore Urban, Karnataka, India

  Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems.• Installing and Managing Windows, MAC & Android devices with all kind of Hardware & Software Support.• Troubleshooting & Resolving the Windows Blue Screen Error without any data loss of the clients. • Troubleshoot network problems, identified root causes and developed solutions.• Responsible for maintaining computer peripherals audit and backup data.• Updating the Group policy and system policy Management.• Installing & Managing the troubleshoot issue on SCCM application.• Handling the assets and logging the tickets on daily basis.• Hands of experience in using Remote Administration.• Knowledge on Linux Server, Mail Server. • Knowledge on Disk Management and Storage Partition.