Responsible for driving the sales and productivity of the store, through the sales management team at Indigo Granville. Coaching and developing sales managers, guiding the development of shift leads and successors. Running the day to day business, and giving direction as the face of the store.Helped with the closure of the Chapters Robson location and the renovation and transformation of the new Indigo Granville location. Lead the transition and change management between the two stores. Leads recruiting and new hire training initiatives for the region.

Customer Experience Manager for the lifestyle department at Chapters Robson. In charge of the people, product, and process as it pertained to the lifestyle business. Was responsible for the day to day function and profitability of the store. Drove sales through leading and coaching the sales team and managing tasks and breaks.Lead in store events and local author book signings. Regional and in store trainer for new customer experience representatives and new customer experience managers. In charge of driving awareness and sales through store's social media accounts. Responsible for the store's development program. Helped develop staff and guide their succession towards managerial positions within the company.

Acted as temporary head of store for the Chapters Granville location. Responsible for the overall sales and operation of the store, during the busiest retail season. Hiring, training, and on boarding new staff. Leading a team of managers in running the day to day functions and driving the profitability of the store. Drove sales through coaching and developing the sales team.

Customer Experience Manager for the lifestyle department at Chapters Granville. Lead the renovation and expansion of the lifestyle assortment as part of the transformational agenda. Hired and trained new sales staff. In charge of the people, product, and process as it pertained to the lifestyle business. Was responsible for the day to day function and profitability of the store. Drove sales through leading and coaching the sales team and managing tasks and breaks.Lead in store events and local author book signings. Responsible for the consignment process and any product brought in. Regional trainer for new customer experience representatives and new customer experience managers. In charge of driving awareness and sales through store's social media accounts.

Customer Experience Manager for the kids and lifestyle department at Chapters Metrotown. Lead the renovation and opening of one of the first Indigo Kids sections in BC. Helped with Indigo's expansion of lifestyle assortment. Hired and trained sales staff, creating a team for both new businesses. In charge of the people, product, and process as it pertained to the kids and lifestyle business. Was responsible for the day to day function and profitability of the store. Drove sales through leading and coaching the sales team and managing tasks and breaks.

Worked in various department as the sales lead for a team of customer service individuals. Drove the business and developed staff through scheduling, detailed training programs, and regular coaching exercises. Responsible for the hiring, training, and onboard of sales teams. Participated in company's leadership training and development programs.