Oracle Advanced Customer Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.

I help organizations modernize and perfect the customer journey through digital transformation with Oracle's Customer Experience (CX) Cloud Applications Suite.Customer solution applications include: - Customer Relationship Management [ Oracle Sales Cloud | CRM On Demand | Siebel CRM ]- Configure, Price, & Quote [ BigMachines ]- Commerce Cloud [ ATG | Endeca ]- Marketing [ Eloqua | Compendium ]- Social Cloud [ Social Listening | Engagement & Monitoring | Content Publishing ]- Sales Performance Management [ Incentive Compensation | Territory & Quota Management ]A dedicated consumer base is the foundation of every successful business and Oracle offers the most comprehensive software solutions for organizations of all markets and sizes.

• Developed Marketing Strategy for Annual Tradeshow• Executed Competitive Social Media Research involving competitive analysis• Assisted in the Launch of Promotional Customer Partnership Program Connecting with over 100 End-users • Developed Sales Collateral to streamline and improve sales presentation processes

• Developed nurturing campaign for new B2C sector of business by interviewing subject matter experts and writing a compelling email to be sent out to potential clients• Wrote social media posts and blog articles on behalf of company utilizing brand voice and research • Successfully helped migrate existing website and blog to new content management system and ensured that the company vernacular was consistent throughout all messaging.

• Fielded approximately 500 constituent calls • Tracking of media coverage daily across 11 counties and 6 regular news publications • Constituent liaison for Albany office affairs