Maple Study Link Inc. is an educational consultant company that provides academic and career development advisory and one-step services for each individual and students in order to achieve success in Canada.Established in 2022, we are growing quickly and we are proud to be the one to witness the growth of students.To become the first choice educational consultant company for students who study in Canada.We believe there is no best school but the best fitted school for each student. We are here to help each and every student to achieve their success.

• Student volunteer management• Responsible for CAIE Career and Leadership Seminar• Responsible for preparation and MC of the CAIE Press Conference

"Maggie did an excellent job in this position and was an asset to our organization during her tenure with the office. She has excellent written and verbal communication skills in English and Chinese, extremely organized, can work independently, and is able to follow through to ensure that the job gets done."- Responsible for responding to, tracking and resolving all customer related inquires in a timely and professional manner;- Engaged customers with providing an excellent customer experience;- Answer all inbound calls in a professional manner to ensure the highest level of customer satisfaction;- Provide information related to stock availability, provide Return Merchandise Authorization (RMA) information with respect to return requirements, entering orders accurately;-Resolve all customer refunds and related inquires;- Worked as a team for the targeted sales and succeed to growth the business using online marketing strategies (Mailchimp, Instagram);- Carried out routine clerical activities, for example receiving and sending emails, answering phone calls from customer, calling the supplier, generating reports;- Using MS Excel to general daily and monthly sales report, PO records, and using VBA to analysis and generate the stock and pricing list;- Using MS Excel VLOOKUP to do data entry for the wine list according to the different wine ratings;- Using MYOB to store customer information and using internal system to generate invoices;- Generate daily delivery schedule with delivery drivers;- Provide administrative support and worked on ad hoc tasks assigned by the manager;- Satisfied to work in multi-tasking and fast-paced environment with a strong work independence.

- Engage customers with a good customer experience;- Handle cash and credit card payments;- Work under a fast-paced environment and ability to multi-tasking;- Maintain a positive and professional relationship between co-workers and customers;- Developed excellent customer service and problem-solving skills;- Provide training to the new employees.