Maggie Chen Email & Phone Number

California, United States

South San Francisco, California

San Francisco, California

San Francisco Bay Area

• Manage day-to-day purchasing operations; review purchase requisitions and specification to obtain competitive quotation from vendors
• Research and source alternate products and vendors in order to ensure the most competitive pricing
• Built and establish strong vendor relationships, integral to promoting high quality and accuracy
• Managed all purchasing from over 50 vendors resulting in few shortages and improved delivery times.
• Check prices and approve invoices on purchase orders; schedule delivery dates; follow up on delayed deliveries
• Negotiate price and teams with vendors and lowering purchasing cost by 20 %

Newark, CA

• Lead high performing customer service team for US office, 2 direct reports.
• Responsible for product forecasting to facilitate 3 month inventory with manufactures.
• Managed US vendor relationships and internal and external communications between global sales team and clients
• Collaborated with cross-functional planners and departments to develop innovative and effective strategies to drive business, maximize margin, and optimize inventory
• Oversaw daily operations, including shipment processes and arrangements, orders, invoices, and shipping reports

Fremont, CA

• Strong relationship building skills across multiple cross-functional global teams through diligent collaboration and open communication style
• Managed foreign market client relationships
• Managed internal and external communications between global sales team and clients
• Administered daily operation tasks such as shipment and delivery processes and arrangements, orders, invoices, and shipping reports, and client insurance claim filing.
• Managed on-time orders, critical deliveries and accuracy for all orders

South San Francisco, CA

• Specialize in creating efficient and effective logistical planning, coordinating various methods of shipping, and providing inventory reports for management
• Administered daily operation tasks such as shipment and delivery processes and arrangements, orders, invoices, and shipping reports, and client insurance claim filing.
• Provided excellent customer service to global corporate accounts
• Managed internal and external communications between global sales team and clients

Mountain View, CA

• Managed and supervised retail sales team and provided new hire training
• Responsible for cash management, accounting, bookkeeping, payroll, office management and inventory control
• Supervised 10 retail sales representatives
• Provided mentorship to resolve customer issues and ensure long term customer relationships and loyalty
• Recognized for the ability to develop and maintain quality customer relationships
• Developed strong and loyal relationship with new and current clientele

San Mateo, CA

• Handled customer complaints and problems, used tact and diplomacy to find common ground and strive for customer satisfaction
• Extensive experience with handling problem accounts
• Cross-selling new products and services and developed customer relationships
• Responsible for daily store merchandising, stocking and office management
• Served as liaison between customers and service carrier providers as authorized agent and provided full support for new and existing customers
• Supervised team of 15 sales clerks

Associate Of Arts (A.A.)

Intrnational Businss