Maggie Clark Email and Phone Number

• Lead the development and execution of the Annual Operating Plan and presented to 40+ cross-functional leaders, successfully defining the budget, and innovation and commercialization strategies of the portfolio.• Manage agency briefing and campaign development for new product opportunities, applying consumer insights to develop a 360-commercialization strategy to drive business goals and market share objectives.• Support the creation of multi-year growth plans and strategic vision for a portfolio of 30 products, applying prioritization of brand needs while ensuring all efforts are performed across the marketing mix.• Act as the category expert by understanding the industry, market, customers, consumers, and competition, utilizing insights to drive four innovation products to market in 2023; the most the portfolio has ever had.

• Assisted the development of innovation and commercialization strategies by harnessing key platforms based on consumer needs, closing the first ever partnership LTO innovation launch for the brand.• Coordinated cross-functional teams and agencies to deliver on the strategic vision of advancing the Stacy’s Rise Project, increasing awareness on social media by 8.5%+ and closing a partnership with Reese Witherspoon and HelloSunshine.• Spearheaded execution of the first brand-wide pricing initiative, leading 15 cross-functional partners across eight teams to conduct ongoing business analysis and to develop effective implementation strategy.

Trustify is the first technology platform to connect clients across the United States to the only nationwide network of highly trained, vetted private investigators. We provide affordable, confidential, on-demand access to experienced professionals - without the typical large retainer charged by most traditional private investigation agencies.• Negotiated and implemented benefits (insurance, database discounts, software discounts, etc.) for 2,000+ private investigators within the Trustify network. • Streamlined and guided the payment process for all investigators from start to finish. Reduced steps and days needed to process payments by 75%.• Presented need for streamlined employee portal for all investigators. Once approved, researched and selected best software for investigator's needs. This included reviewing over a hundred options for the employee portal. Collaborated with engineering team to ensure a smooth implementation for investigators.

• Led the Account Management and Client Success Team in handling all clients (consumer and B2B) throughout their experience with Trustify. This included roughly 200 active clients at any given time.• Handled all sensitive client situations - including escalated clients, white glove clients, and businesses.• Reduced client refunds by 60% by reworking company's refund policy, developing scripts and retention training for Account Managers, and increasing the interaction Account Managers had with clients. • Assisted with updating company's hiring process and developed only formal training manual used by the Account Management Team.

• Processed more cases and managed more clients than the next Account Manager by 25%.• Collaborated with the engineering team to design, test, and implement a Web app. Provided training on Web app to all other Account Managers.• Had the lowest client refund and highest client retention rate of all Account Managers. This resulted in training all other Account Managers and soon after being promoted to team lead.

ISN is the global resource for connecting corporations with safe, reliable and sustainable contractors and suppliers in capital-intensive industries. Member of the Client Development team, focusing on managing and growing client base across multiple industries. Primary account manager for eleven Refining clients who utilize ISNetworld to manage their contractors. Responsibilities included but are not limited to: • Communicated action items/follow up to others assisting on the account• Attended face-to-face meetings with existing and prospective clients• Represented ISN at client trainings independently• Scheduling and presenting annual account review to client executives, provided statistical analysis of performance and recommendations for coming year • Gathered client functionality requests and followed up with the development team/product management to determine feasibility• Liaised with ISN’s refining clients on an ongoing basis to maintain and develop the business relationship, ensured satisfaction with services provided and identified opportunities for further consulting work• Maintained working knowledge and understanding of the refining industry and best practices used with respect to contractor management HSE and Procurement processes

Member of the Client Development team, focusing on managing and growing client base across multiple industries. Primary account manager for eleven Refining clients who utilize ISNetworld to manage their contractors. Responsibilities included but are not limited to: • Communicated action items/follow up to others assisting on the account• Attended face-to-face meetings with existing and prospective clients• Represented ISN at Client trainings independently• Scheduling and presenting annual account review to client executives, provided statistical analysis of performance and recommendations for coming year • Gathered client functionality requests and followed up with the development team/product management to determine feasibility• Liaised with ISN’s refining clients on an ongoing basis to maintain and develop the business relationship, ensured satisfaction with services provided and identified opportunities for further consulting work• Maintained working knowledge and understanding of the refining industry and best practices used with respect to contractor management HSE and Procurement processes

Member of the Contractor Operations team, assisted 60,000 companies who use ISNetworld to help them meet client pre-qualification requirements. Participated in the implementation of sales and marketing projects used to highlight our clients, services, and company growth. Responsibilities included but were not limited to: • Communicated and de-escalated customer conflicts through multiple communication portals.• Conducted training on ISN products via phone, web based and face-to-face meetings with contractor/supplier customers. • Acted as a subject matter expert on procurement services for contractor customers.• Researched and wrote Customer Case Studies published as marketing material. • Assisted Contractors/Suppliers develop safety programs to meet OSHA regulations • Participated in the implementation of sales and marketing projects

•Assisted managing producer with writing copy and producing segments including New York Stock Exchange location •Maintained Twitter account with over 16,000 followers at any moment•Assisted with organizational efforts for annual Delivering Alpha Conference in New York City •Gathering research relevant to the topics discussed on the show