Terrain is a specialty retailer offering a curated selection of home décor, outdoor furniture, plants, and garden supplies. The store blends nature and design, providing customers with a unique shopping experience that inspires a connection to the natural world. With a focus on quality and sustainability, Terrain offers products that enhance both indoor and outdoor living spaces.

• Works in collaboration with Stanwich clients, energy suppliers, and a team of energy brokers to oversee energy procurement.• Negotiates energy rates and contract terms for Stanwich clients with our network of energy suppliers.• Oversees continuous analysis and reporting of energy markets to monitor potential strengths, opportunities, and threats.• Conducts research to monitor and analyze market changes, assessing their impact on energy rates and informing purchasing strategy• Tracks changes and updates to local energy laws affecting energy rates, taxes, and policies, ensuring compliance and adoption.

• Provided short-term support and specialized consulting to Rep Data (New Orleans, LA) and Qrious Insight (Palm Coast, FL / Milford, CT)• Oversaw panel member and ticket support for a large-scale research project.• Developed, programmed, and fielded weekly topical surveys to drive member engagement.• Demonstrated agility and flexibility tackling the dynamic challenges encountered as an independent consultant

• Joined as the fourth employee at a rapidly expanding, fast-paced, full-service market research data collection startup, established in July 2020.• Witnessed remarkable growth with over 500% year-over-year expansion in 2021, acquiring over 200 clients, and scaling the team to exceed 30 employees.• Entrusted with ensuring exceptional project execution, outstanding client service, and fostering relationship development• Sharply focused on creating reliable, repeatable experiences for Rep Data’s new clients• Acknowledged by both clients and colleagues as a dependable partner throughout every stage of a project's lifecycle.• Fielded survey research projects spanning numerous industries, including but not limited to consumer-packaged goods, entertainment, healthcare, pharmaceuticals, sports and gaming, banking, insurance, telecommunication, and technology• Went beyond the Senior Consultant role to embody Rep Data's "all hands on deck" ethos, undertaking tasks such as cold outreach, onboarding and training development, contributing to enhancements in Rep Data's SaaS offering, and creating client- and project-specific documentation.

• Oversaw a team of Project Managers on the Global Key Accounts team, handling their recruitment, training, and ongoing mentorship.• Acted as the primary point of contact for clients, account managers, and Project Managers regarding project-related escalations.• Fostered strong internal relationships within the wider team by closely collaborating with GKA's sales leadership.• Regularly engaged in cross-departmental collaboration with engineering, knowledge, and supply teams to address project challenges, enhance client experience, and optimize project management processes.• Traveled multiple times a year for internal trainings, conferences, meetings, and client visits alongside sales counterparts.

• Coordinated all facets of a large-scale market research project for Nielsen, encompassing project and sample management, data collection, and regular reporting.• Managed both ad hoc and tracking market research work.• Upheld seamless communication among project stakeholders, including clients, internal departments, and partners.• Led training, coordination, and mentorship efforts for a team of Project Managers in Shelton and the Philippines.• Monitored project performance to ensure adherence to budget, profitability, and timeline objectives.• Engaged in the pilot group for SSI's upgraded production platform and subsequently conducted training sessions for the broader operations team.

• Orchestrated all facets of new CATI and multi-mode projects, encompassing project management, sample management, survey programming, data collection, and data management for research studies.• Directed a team of Project Managers in the Philippines, delegating daily tasks, organizing project coverage, and ensuring comprehensive client support during and beyond standard business hours.• Demonstrated effective communication among all project stakeholders, including clients, internal departments, and external partners.• Offered specialized expertise and feedback to all Shelton based sales teams during the consultation and pricing phase for new CATI projects.

• Led a team of account and project managers seated across the US, India, and the Philippines, ensuring effective coordination and performance.• Forecasted team revenue monthly and quarterly, consistently achieving team and company goals.• Acted as the main escalation point for client teams, internal teams, and high-priority projects requiring special attention.• Managed a designated book of business and nurtured client relationships to ensure satisfaction and retention.

• Held high-level accountability for the broader team's performance and operations.• Acted as the escalation point for Project Managers dealing with problematic projects and troubleshooting.• Oversaw the coordination of training for all new hires joining the Client Services team.• Simultaneously fulfilled the role of Project Manager, ensuring project success and client satisfaction.

• Strengthened client relationships through consultative engagement during live project management and also during the bidding stages, collaborating closely with sales counterparts.• Maintained responsibilities as a Project Manager, ensuring seamless project execution and client satisfaction.

• Managed all facets of new projects, encompassing sample management, survey programming, data collection, and data management for research studies covering a wide variety of industries, including but not limited to healthcare, pharmaceuticals, media, banking, telecommunications, and consumer packaged goods.• Maintained clear and consistent communication among all project stakeholders, including clients, internal departments, vendors, and partners.