Maggie Eason Email & Phone Number

Supervise 1 analyst to drive short- & long-term goals and client excellence within the dealership sales growth and opportunity team in the Nashville Urban Science office. Responsible for costs and revenue planning across four contracts, ensuring exceptional service and client alignment. Partner with product development teams to transform client feedback into impactful product enhancements, elevating market competitiveness. Create and present data driven, compelling training on proprietary web-based product, maintaining 94% client enrollment retention. Collaborated with multiple teams to coordinate and execute two major system updates, ensuring data integrity and reducing disruptions.

Franklin, Tennessee, United States

Primary contact for escalated client issues, swiftly resolved conflicts ensuring 100% client satisfaction rate. Conducted performance assessments & guided data analysts, fostering a team environment focused on development & progress. Coordinated with the leadership team to identify client needs and tailor a solution, develop a product, and organize training resulting in additional annual revenue. Managed end-to-end analytics projects, including data collection, cleansing, analysis, & presentation to support executive decision-making & strategic planning. Streamlined report deliveries by implementing Python for automation & optimization.

Franklin, Tennessee, United States

As client facing consultant, supported daily requests and business challenges within the client headquarters. Originator of custom network strategy tool & process used to solve critical client challenges & drive a unified response for dealer planning. Processed & delivered recurring & ad hoc reports as well as created documentation & flow charts, leveraging analytics & innovation to support dealer operations.

Franklin, Tennessee, United States

Analyzed geo-regional impacts of hurricane Harvey & Irma on car sales resulting in an internal presentation. Revamped documentation, automated procedures, & delivered reports, streamlining processes to ensure client satisfaction & meet SLAs.

Franklin, Tn

Responsible for recurring report creation, automation, and data integrity. Reduced report creation time from 2 business days to 5 minutes for a goal setting monthly report by integrating SQL Server, Visual Basic, and Microsoft Excel into an automated, repeatable process. My past experiences in communication and leadership have allowed me to become a liaison between the technical and business world working closely with IT and front line center leaders to ensure each audience is receiving and understanding the information generated to bring value and improvement to daily operations.

Antioch, Tn

Supervised a team of 2 analysts to drive daily operational excellence and 30-90 day outlook within the National Accounts department of Symmetry Surgical, Inc., a global surgical supply corporation. Managed revenue, cost, and risk planning of independent and national contracts with regional health systems and national Group Purchasing Organizations such as HealthTrust and Premier. Guided short and long term regional and national strategies as the moderator of the weekly, cross-functional Contract Pricing Committee.

As team lead, I was responsible for leading department huddles, task supervision, as well as communicating sales and revenue planning in cross functional teams. Developed intricate reports detailing historical sales trends, pricing and margin enhancement analyses, and process improvements to support sales growth opportunities. Implemented detailed administration fee reports to monitor and maintain contractual compliance with multi-million dollar GPO contracts.

Antioch, Tn

Recipient of the Leadership Award in January 2013. Ensured profitability with coordinated pricing structure creation and execution. Collaborated on product promotions, process improvements, and system implementation strategies interdepartmentally with Accounting, Purchasing, Marketing, Customer Service, IT, and the national sales force. Responsible for entry and maintenance of customer data to ensure accuracy in the quote, order, and billing process. Led a training seminar of 50 sales reps and managers on the use of Epicor ERP system processes, quote creation, and data research at annual Symmetry Surgical National Sales Meeting.

During my time with HeathCo LLC, I was responsible for inventory purchasing and cost control for a multi-national electronic home enhancement corporation. Through the use of Navision MRP system and forecasting analysis, I aided in minimizing excess on-hand inventory and maximizing revenue by ensuring product availability for the sales teams. The use of historical data helped me better predict inventory efficiency for Fortune® 50 accounts such as Lowe's and The Home Depot. My experience in operational planning in special project teams has enhanced my comprehension of supply chain operations as a whole and the processes involved in bringing new products to market.

Organized files and made copies, answered the phones, graded exams, and helped students with any questions they may have had about the program.

Engaged in excellent customer service by making the guests feel welcome and comfortable in order to give them the most positive experience possible. I provided leadership through making seating decisions and helping those around me. I was required to remain organized, multi-task, and make quick, split second decisions as I greeted the guests, updated the floor plan, and helped the servers as needed.