Provided high-quality customer service support for multiple clients, adeptly managing a variety of customer inquiries. Handled a high volume of incoming phone calls, ensuring prompt and accurate assistance to resolve customer issues. Effectively managed call disputes, utilizing strong conflict-resolution skills to maintain customer satisfaction. Conducted training sessions for customers on proper use of call equipment, enhancing ease of access and troubleshooting. Verified health insurance information, ensuring accurate processing and coverage.

Client Scheduling and Appointment Coordination   Organized schedules for new and returning clients to ensure smooth and timely service delivery. Managed walk-through appointments for move-in/move-out cleanings, assessing client needs and setting service expectations. Payroll and Financial Oversight    Managed payroll processing to ensure accurate and timely payments for staff. Compiled and analyzed budget reports to maintain financial efficiency and support cost-effective business operations. Staff Recruitment and Development     Conducted interviews and hired new team members based on company standards and client demand. Provided necessary training to ensure all staff met quality and safety standards. Quality Control and Inspections    Performed regular quality control inspections on cleaning jobs to ensure adherence to client expectations and company standards. Provided feedback to staff to promote continuous improvement. Supply and Inventory Management   Tracked supplies and maintained inventory of cleaning equipment, ensuring all materials were available and ready for service. Organized timely restocking to support uninterrupted workflow.

Enrollment & Admissions Support:Conduct 150-250 daily cold calls to engage with prospective students. Guide applicants through the admissibility process, from initial contact to enrollment, and assist with completing enrollment paperwork, financial aid forms, and retrieving transcripts. Track students' attendance and academic performance to support their ongoing success. Technology Support & I.T. Coordination: Provide essential I.T. support, including updating employee computers, managing software/document backups, and setting up systems and email for new hires. Offer tech assistance to students to enhance their educational experience. Student Engagement & Progress Tracking: Monitor students' schedules, attendance, and academic performance, ensuring they stay on track to meet their objectives and maintain consistent progress.

Conduct collection calls to physicians and healthcare providers to recover overpaid funds. Collaborate with healthcare providers to verify overpayment amounts and provide guidance on the repayment process. Accurately record and track collection activities in the billing system. Coordinate with insurance companies to process and confirm transfers of collected overpayments. Ensure compliance with all applicable regulations and policies in handling medical billing and collections. Assist in resolving payment discrepancies and responding to inquiries from providers or insurers. Generate reports on collection efforts, overpayment amounts, and status of reimbursements for management review

Designed and developed professional, user-friendly websites tailored for real estate agents, optimizing client online presence and engagement.Conducted research and crafted website instructional materials to enhance client autonomy and usability.Delivered high-level customer service, maintaining proactive communication and fostering positive client relationships.Implemented customer retention strategies, leading to improved client satisfaction and repeat business.Provided Level 3 customer service care, resolving complex issues and ensuring a high-quality client experience.

Managed efficient transfer and communication of critical medical information between physicians and hospital departments, ensuring timely and accurate information flow.Coordinated and streamlined physician-hospital communication processes, enhancing service delivery and minimizing delays.Conducted detailed insurance coding for inpatient records to facilitate accurate billing, reducing discrepancies and ensuring compliance with insurance requirements.Facilitated orientation programs for new hires, ensuring they understood the company protocols and communication standards.Resolved client orders and concerns effectively, delivering high-quality customer service and ensuring swift problem resolution.

Operations and Management: Directed daily operations, including food prep, inventory management, and employee scheduling, to ensure smooth and efficient service. Conducted regular training to maintain consistent quality and efficiency among staff. Cash Flow Management: Accurately managed daily cash handling, conducted reconciliations, and prepared comprehensive financial reports to ensure balanced and accountable cash flow. Identified discrepancies and promptly implemented corrective actions to prevent financial losses. Customer Relations: Provided responsive and attentive communication, addressing customer feedback and resolving issues to ensure a positive dining experience. Built strong customer loyalty through consistent service excellence. Team Leadership: Motivated and guided team members to meet high standards in both service and food safety, contributing to a collaborative and productive work environment. Assisted in hiring and training new staff, aligning them with Subway’s quality and service standards.