Maggie Hendrix Email & Phone Number

College Station, Texas, United States

College Station-Bryan Area

Austin, Texas, United States

I work directly with upper management and front desk agents to ensure exceptional guest experiences. I handle interviews, hiring, training new hires, and conflict-resolution with guests, while assisting with scheduling, reservations, and check-ins.Accomplishments: I wrote new STO's for the Front Desk Agents, so that all training is up to standard. Also, I am responsible for reaching out to customers if they were not fully satisfied with their experience, and finding ways to turn that around and bring them back.

I used multiple systems to check guests in, schedule reservations, and take care of guest requests.Accomplishments: I worked alone at nights, and had full confidence from managers to make the best decisions for my guests and the hotel. I consistently had the most positive name mentions in reviews and brought in extra revenue through upgrades.

I ensured every guest had a great experience at the restaurant through exceptional service and problem solving skills. My responsibilities included taking orders, inputting orders, answering phones, training new hires, and ensuring everyone on shift was dong their job.Accomplishments: During my short time in this role, I helped close the restaurant five days a week every week, ensuring all cash reports and maintenance were correct. Also, I trained three new hires, who are currently still employed there and are working towards leadership roles.

Bachelor Of Business Administration - Bba, Marketing

Associate Of Arts - Aa, Business Administration And Management, General, 4.0

Bachelor Of Arts - Ba, Secondary Education And Teaching, 4.0

Activities and Societies: Softball team, Honor's College