• Service Relationship Manager (SRM) Implementation Team Member• Informer Entrinsik WEB Reporting• Design, prepare and analyze specialized financial reports for senior management.

• Responsible for all accounting functions• Human Resources• Customer Service• Purchase Order and Sales Order Processing• Cost / Margin Analysis• Billing / Invoicing• Establish & Document Business Processes, Policies & Procedures• Collections• Contract Administration

• Assist Management with the design and preparation of specialized reports. Prepare reports reflecting the current performance of the previous month, quarter to date and year to date reports in detailed, summary and graphical format.• Deliver all month-end activity including several key management reports such as new and lost revenue, billable revenue (versus contracted maintenance revenue), equipment configuration /population summaries, warranty, direct sales commission, and VAR sales commission.• Contract • Sales Order • Billing / Invoices • Production • Direct Shipping & Receiving• Customer Service• Receiving Department• Direct Shipping & Receiving• Establish & Document Business Processes, Policies & Procedures – I was hired to establish the company’s Document Business Processes, Policies & Procedures. I met with each department and each associates to understand how I can improve and provide to each associates and for the company a smooth process and procedure. • Order Scheduling with Operations Department• Product Availability Analysis• Set Purchasing, Operations, and Shipping priorities

Created proposal configurator database using visual basic and Microsoft Access. The database supports Symbol Services North America.• Created pricing and margin analysis models for contract sales in North America.• Participated in symbol’s Y2K effort. Audited Symbol vendors in the North America and Europe.• Symbol DataWarehouse Team member and user.• Symbol EPOG Team member representing Customer Services pricing issues on the team.• Handle analysis and pricing functions for Customer Services Division covering North American territory with $300M in revenues.• Publish pricing and create HTML for use an on-line pricing access.• Coordinate with Information Systems and other pertinent departments to collect data for the compilation and distribution of meaningful, accurate data concerning Sales and Contracts revenue.• Assist Management in the preparation of specialized reports. Prepare reports reflecting the current performance of the previous month, quarter to date and year to date reports in detailed, summary and graphical format.• Deliver all month-end activity including several key management reports such as new and lost revenue, billable revenue (versus contracted maintenance revenue), equipment configuration /population summaries, warranty, direct sales commission, and VAR sales commission.• Deal directly with customers to resolve billing issues in support of account and service managers.• Interface extensively with all areas of Customer Services Division to ensure timely, correct billing and collection of revenues.• Maintain weekly updates of new products and product types.• Execute and implement approved service pricing.

Supervised all accounting functions including invoicing, cash receipts and deposits, computer systems file maintenance, collection calls and dunning letters, customer legal proceedings, reconciliation of customer accounts and inquiry calls.• Reduced aging receivables over 60% within first 6 months.• Participated on team to improve the Accounting Computer System within the company. Assisted in the finished system design.

• Daily processes and application of payments to open receivables• Prepare the daily report of Accounts Receivable.

Responsible for keeping company engineering records with new revisions and updates