Maggie Mccombs Email & Phone Number

Edmonds, WA, US

As a Luxury Travel Consultant, I sell two products. Our all-inclusive, Private Jet group expeditions, and our luxury, custom travel experiences for high net worth individuals. Through our custom itineraries, we arrange personal, immersive experiences with local expert guides, private transfers, and the most luxurious accommodations with impeccable service.

Seattle, Washington, United States

• Laid off due to Covid-19 (position eliminated, lay off not due to work performance)
• Responsible for Group Sales in the following vertical markets worldwide: Tech, Food & Beverage, Education, Sports, Retail & Consumer Goods, Legal, Printing & Publishing, Transportation, Aerospace, and more.
• Filling in for all large market leads due to staff turnover, (zero booking credit given for contracts booked outside my market)
• Achieved 95% of quota ($355,000) for the 4th Quarter of 2019
• Develops and implements creative sales strategies by analyzing historical, current and future hotel/market/account trends
• Solicits, negotiates and confirms new and repeat business through various efforts i.e.; outside sales calls, referrals, networking, internet prospecting, etc. to maximize revenues to meet/exceed goals

• Won the Rising Star Award for the fourth quarter of 2018
• Won Associate of the Month in August 2018
• Manages and coordinates groups of 30 rooms or less, is the main point of contact. Have managed over 135 groups that have generated over $900,000 in room revenue. On average balances 25-40 groups at a time.
• Systems Administrator for the entire Hotel, final set of eyes on all contracts submitted into our Corporate Database called Envision, actualizes all group booking final pick up numbers, in charge of all End of Month.
• Assists the two small market sales managers, as well as our large market sales manager covering the Northwest territory. Creates and proofreads all contracts, addendums, programs of events, letters of agreement, and.
• Processes all commission payments and group rebates

• Won Associate of the Month in January 2018
• Supervised the Front Desk team of 20 employees and assisted in training new employees
• Managed the inventory for 732 rooms, including assigning rooms based on preferences and room requests, VIP and large group blocking, and managed complimentary upgrades for our loyalty members
• Created and managed the Front Office Upsell Incentive Program. Brought our team upsell percentage up from 1.2% in 2017 to 2.3% in 2018 by creating training methods and utilizing engaging, competitive games
• Coordinated with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms and to facilitate special requests
• Collaborated with group sales and events to create seamless experiences for our groups in house, ensuring correct billing to master accounts

Bellevue, WA

• Provided excellent customer service through memorable and personal interactions
• Was consistently the top agent in upselling, as well as enrollments for the Hyatt loyalty program
• Improved guest stays by rectifying any negative experiences

Portland, Oregon Area

Bachelor Of Arts (B.A.), Sociology And Anthropology

Completed a Study Abroad trip to East Africa in a little over four months. Courses included Swahili language, Swahili and Islamic Culture.

High School Diploma

While at New Trier I also participated in Varsity Soccer and Basketball.