Maggie O'Donnell Email & Phone Number

Bozeman, Mt, Us

Bozeman, Montana, United States

Bozeman, Montana, United States

Partnered with enterprise-scale companies in a consultative pre-sales capacity to advise on experience management (XM) program design and vision, consult on solution design leveraging XM technologies (e.g., Qualtrics, Medallia) to advance program objectives, and develop the appropriate services strategy to activate solutions, resulting in durable, high-impact partnerships with net-new clients. This was accomplished through end-to-end management of opportunity cycles, supported by: deep expertise in the domain of experience management, applied experience in implementing leading XM programs within technologies such as Qualtrics and Medallia, and an unwavering commitment to understand prospective clients' needs and business objectives.Read about examples of the impact generated from these new partnerships below.

Bozeman, Montana, United States

Led teams of multiple Solutions Consultants to deliver on-time and value-added project workstreams, collaborated with client leadership to advance client strategy, retained and grew 100% of clients, which included some of the organizations most strategic accounts. Provided technical and programmatic advisory to client and internal teams, led road mapping and planning workshops, demonstrated program impact (via A/B testing, segmentation, NLP etc.), and identified program expansion opportunities. Managed the delivery of leading-edge experience management solutions, including integrations with Customer Data Platforms, calibration of enterprise-scale programs to focus on customer centricity, and solicited and unsolicited feedback signal analyses. Read more about a few of the client engagements I have been a part of in the client stories below.

Bozeman, Mt

As a Solutions Consultant, I partnered with some of our most complex, strategic clients to design and build unique and durable technology solutions to advance their Experience Management programs. All while keeping the client's business goals top of mind to demonstrate program impact and value.Within this role, I developed and launched commonFont's first fully custom API integration between an Experience Management platform and adjacent technology platform. The integration allowed the client to see both traditional survey-based feedback and unsolicited social feedback side-by-side by leveraging Natural Language Processing to provide an appropriate method of comparison. This led to improved holistic insight to customer experience and greater visibility on publicly-facing reviews that could impact overall brand perception.

Bozeman, Mt

Course: Managerial Economics (ECNS 309), Fall 2018 & Fall 2019 SemestersKey Activities: - Designed and implemented course structure and content focusing on the application of economic theories and models to real-world business questions and market conditions- Applied alternative teaching techniques including Project Based Learning, case studies, and podcasts to foster engagement and problem-solving skills

Bozeman, Mt

Served as an integral player in metric-driven decision making, strategic planning, data integrity, and operational optimization. Specific responsibilities included: - Facilitating and guiding strategic planning initiatives not limited to: • generating situational assessments of both market factors and consumer perceptions • fostering interdisciplinary physician and leader buy-in and engagement • guiding growth action and strategic plan development • aiding implementation • developing and monitoring key performance indicators and success metrics- Developing, coordinating, and managing the curation of business and market intelligence, analytics, and data visualization to generate accurate market assessments and formulate recommendations for executive leadership- Aiding in the design, content, and execution of Bozeman Health Board Retreats- Supporting operational efficiency improvements as needed (e.g., operating room throughput optimization)

Bozeman, Montana

Bozeman, Mt

Master Of Science (Ms), Applied Economics, 3.95

Bachelor Of Science (B.S.), Economics, 3.80

Graduated with Highest Honors in Economics, Montana State University. Minored in Finance.