Galileo teaches kids and staffers to think and act like innovators through fun educational experiences. I've led the organization to scale over the last several years. * Managed expansion from Bay Area business to multiple metro areas.* Expanded from 69 locations to 103 (49% growth).* Grew enrollments 38% from 51k to 71K, and scholarship program 176% from 3800 to 10,500.* Increased revenue 31% from $20.5M to $27M and gross profit 35% from $6.8M to $9.2M.* Oversee program operations of all locations nationwide; team grew to 25 full-time year-round employees, 73 Camp Directors, and 2400 camp staff.* As a response to the COVID-19 pandemic, pivoted to launch online programs; program team created over 75 new classes and served 10K sessions in first four months.* Led strategic change from in-person training events for all staff to blended online approach, and oversee Learning & Development function for entire organization, including scope and sequence for program staff and HQ staff.* Oversee the managers of multiple company functions, including Customer Service, Warehouse & Supply Chain Operations.* Initiate and lead company strategic initiatives, including our company-wide Diversity, Equity and Inclusion Initiative, in which we overhauled interview strategies at all levels, and developed education and engagement for HQ and program staff.

* Oversaw all program and operations of 34 locations delivering 4 programs in greater San Francisco Bay Area.* Maintained customer satisfaction rating above 95%* Hired over 2000 seasonal staff members, and 34 Camp Directors, and oversaw training content development and facilitation for all positions.* Directly managed team of 7 Area Directors, and indirectly oversaw Camp Directors and camp staff.* Strategized program changes and expansions, including developing new museum partnership, creating CIT offering for middle and high school students, overhauling middle school program, contributing to curriculum strategy for each new class each year.

* Supervised, supported, and managed two Regional Directors, and directly managed my own region of camps.* Designed and led annual program assessment, including measuring success in enrollment & marketing, customer satisfaction, and staff satisfaction* Created and systematized training and professional learning experience for Regional Director position.* Led inter-departmental projects, including process for company-wide collaboration and project management.

* Managed a multi-site region of summer day camps, with 7 Director reports, 200 seasonal staff members, and 7,000 campers each summer.* Grew revenue by 261%, gross profit by 165%, and enrollment by 274%. Grew the region from 3 to 8 programs.* Oversaw overall quality of camp programs, including instructional quality, customer service, program operations, staff experience. 80% top bar results in customer satisfaction survey (97% top two bars).* Managed the full employee lifecycle for Directors and seasonal staff in region; including application review, interviewing, hiring, training, performance management, and retention.

• Worked independently and on cross-functional teams to manage nine concurrent projects to completion, meeting department and district-wide goals.• Managed the production of multiple publications, including content development, editing, design, and distribution of documents such as OUSD’s annual Parent Guide, with distribution of over 50,000.

• Managed multiple projects, including company-wide rollouts of staffing pilots, as well as logistics of closing 75 centers nation-wide.• Drove to successfully accomplish project goals, while identifying and analyzing deviations, successes, issues and risks, and solving problems. Created project documentation, systems, and structures.• Provided regular updates and progress to Vice President and other project stakeholders; acted as liaison between Home Office, field management, and center-level employees for all project-related communication and issues.• Participated in field management strategy and planning for all 62 California centers.

• Responsible for overall sales, marketing and customer service performance of eight centers; drove $10MM in revenue and $3MM in profit.• Remotely managed eight Center Directors; supported their professional development and the leadership development of their staff. Recruited, hired, trained, and supported the management of 30 full-time employees and 75 part-time employees. • Named to SCORE! Fellows, a select group of five employees charged with creating and delivering field-driven initiatives to the company, while providing field direction and feedback for Home Office initiatives and rollouts.• Led strategic performance management decisions for entire Northern California team, and led training and performance management meetings.

• Supervised, supported, and managed two other Center Directors, and managed my own center.• Named as Top Gun, one of only ten employees company-wide selected for excellent member retention.• Mentored other Directors in region, helping them problem solve and improve their own management, customer service and sales skills.

• Drove overall performance and growth of center. Consistently outperformed region, territory, and company performance in overall sales and member retention and satisfaction. Consistently exceeded center budget goals, and managed revenue of $1.1MM and profit of $300K. • Maintained top center membership size (400+ kids) in company through outstanding member retention and customer service, and referral-based grassroots marketing.• Initiated and maintained partnerships with local schools, businesses, and community organizations, resulting in center growth. • Managed 5 full-time and 20 – 30 part-time employees through feedback, weekly development meetings and formal reviews; demonstrated excellent leadership skill through high level of employee retention and promotion.

• Trained, supported, managed and developed all part-time staff.• Responsible for educational program and academic progress for over 400 K-8th grade students.• Implemented successful referral programs and marketing campaigns

• Tutored students, guiding academic progress and goal achievement.• Maintained outstanding member service, exceeding retention goals each month; held parent conferences and oversaw member service. Set academic goals with parents and students.• Effectively used consultative sales process and skills to add new members to program.