-Warmly welcomed guest into dealership, introducing myself and our dealership values.-Actively listened to customers to uncover purchasing needs and individually match the shopper with the proper vehicle/accessories.-Introduce customer to my Used Car Sales Manager and initiate trade in evaluation.-Establish trust with each individual customer and overcome objections.-Always volunteer leasing options including the breakdown/definition of residual value, money factors vs APRs, available terms, and post lease options.-Presented “aftersale” products including extended warranties, GAP insurance, tire and wheel protection, vehicle service agreements, LoJack, paint protection, factory andaftermarket accessories, and more.-Ensure I go over options for the customer in the future as far as trade ins, lease turn ins and any scenarios that may encourage repeat business.

-Service banquets and events such as weddings, golf tournaments and more. (Set up and break down event decor, bring out and serve food, cater to variety of guest requests.)-Serve in restaurant. Typical sering duties including ability to multi task and work well in a high volume work environment (sometimes assisting parties with up to 80 people.)

-Completed sale start to finish, including the explanation/recommendation of different financing options and contract paperwork (Dealer Daily, CRM F&I, Route One, Reynolds&Reynolds)-Ran credit reports instantaneously with customer present throughout the process to encourage comfort and confidence.-Went over purposed monthly payments and all term/APR options available to the customer as well as the applicable rebates/subvention cash.-After sending the purposed deal to a variety banks, I helped secure financing from whomever fit the customers needs most (lowest cash down vs lowest APR vs longest term).-I then used Reynolds & Reynolds F&I to compile and complete paperwork (POI, POR, SSC, ID, ins.). I also usethis as an opportunity to set up customer's first complimentary service appointment.-Was trusted with sensitive information and counted on to keep secure records of past and current deals-Communicated with third parties such as banks and aftermarket vendors to ensure the best of service to each client

-Reported monthly new car sales to the district (Retail Delivery Reporting).-Input dealership's vehicle prefrencing according to Toyota build sheets and my own Excel spreadsheets, made from model, color and option specific sales data from the precious two years. (Ordered vehicle inventory).-Reviewed allocation and made color changes and accessory modifications to keep our inventory lineup balanced and attractive.-Ordered important items (addendum stickers, floor mats, etc.) in a timely manner when dealership was low so that the replacements would arrive before we were out.-Maintained excellent relations with the inventory managers at other dealerships so options for trading were always on the table- even with rare or popular models. (Understanding when to give and when to take.)-Completed dealer trades and associated paperwork promptly (Cut checks; transferred titles; inspected vehicles upon arrival and departure; sell/buy vehicles in Zeus, Dealer Daily, and ADP; etc.)-Handled unexpected problems efficiently and effectively.-Interviewed and helped hire dealer trade drivers as well as completed their pay roll and schedules.-Worked with aftermarket venders on new car inventory and decided to install what accessories on what vehicles.