Hire, onboard, and develop through leadership, mentorship and performance management.Develop and maintain standard operating procedures and KPIs.Ensure critical metrics and strategic projects are achieved.Work cross-functionally to achieve business objectives, with a focus on continuously improving quality.Champion for doing the right thing, even when it's the more difficult option.

Responsible for the day-to-day client support activities.Managing the resolution status of routine to complex client requests.Setting up new plans.Optimizing plan changes.Analyzing complex problems.Identifying root causes and assisting with driving practical and creative solutions.