Warranty Service Representative
Current• Meet with homeowners within their warranty period – and sometimes beyond – to assess, correct, and submit to subcontractors the homeowner’s warranty claims o Ensure that all claims are within the Warranty Handbook’s limits• Self-perform whatever home warranty items that I can • Educate homeowner how to maintain their home• Organize, maintain and track up to 125 homeowners at a time and the subcontractors who serve them and their homes• Track trends• Contact each homeowner regularly to keep them and I updated on status of work• Meet with the Construction Team monthly to keep them appraised of problem areas and to learn what the newest technologies are that are being installed in homes• Meet with the Warranty Team bi-monthly to keep appraised of warranty trends, new methods of repair, Subcontractor changes, etc.