Maggie West's Location
Durham, North Carolina, United States, United States
Maggie West's Contact Details
Maggie West work email
- Valid
- Valid
Maggie West personal email
n/a
Maggie West phone numbers
About Maggie West
Maggie West is a Professional in Customer Success, Community Programing/Coordinating and Recreation!.
Maggie West's Current Company Details
Professional in Customer Success, Community Programing/Coordinating and Recreation!
Maggie West Work Experience Details
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Customer Success ManagerPublicinput Jun 2021 - Jan 2023Raleigh, Nc, UsAdvocated within the company for 30+ government clients, including Cities, Counties, Transportation Departments (DOT), and Metropolitan Planning Organizations (MPO).Worked with the product trainer throughout onboarding and client training to gather information, answer questions, and follow up on key areas. Built relationships through regular check-ins with client stakeholders, including the city planning department, city manager or clerk, city council, department directors, IT, and more. Conducted demos for multiple Departmental Directors within client organizations, tailoring the presentation to speak to each of the department’s challenges.Networked with influential counsel people, gaining access to Boards of Directors and other public entity decision-makers.Worked to develop CSM processes such as customer journey and team playbooks. -
Customer Success ManagerCertain Dec 2017 - Jun 2021San Francisco, Ca, UsActed as the primary point of contact for 100+ clients, many being enterprise level, ensuring strong adoption and ongoing engagement throughout each customer’s lifetime. Developed and maintained effective relationships with key account stakeholders including Event Management teams and external IT professionals. Implemented tools, processes and best practices so that customers receive the full value of using Certain’s event automation platform. Provided actionable feedback to developers and internal sales team on what innovation and improvements can be made so that we exceed the expectations of each unique customer. Served as on-site resource for customers at events; use product knowledge and expertise to solve any problematic issues in a timely manner. Partnered with Sales Team on contract renewals and expansion opportunities for customers. -
Account ManagerGather Digital Mar 2014 - Jun 2021San Francisco, California, UsEstablished long-term relationships within 50+ assigned accounts by understanding the client’s objectives and high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of our solutions and providing exemplary support as their primary contact. Trained clients on product and guides them through their conferences, events, or year round mobile app experience. -
Activities DirectorMaggie Valley Club And Resort Apr 2012 - Aug 2013Organized, planned, and implemented all social events and activities of Maggie Valley Club and Resort. Including: weekly activities such as member hikes, yoga and trivia, and yearly activities such as kid’s camps, the member gala, and luau. In charge of hiring process of all activities staff, interns and entertainers.
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Sales And Marketing CoordinatorCrescent Communities, Llc 2012 - 2012Charlotte, Nc, UsActed as a point person for property prospects, giving general information about area, property,And providing tours of community as well as lake. Proofing marketing tools, giving input on general development of community at project meetings. Maintained prospect and owner databasesand correspondence daily. -
Director Of OperationsGlobal Humanitarian Adventures May 2011 - Sep 2011OoOversaw all operations of company base in Panama, coordinated and communicated with and for volunteers, created and updated marketing tools and media outlets, partnered with local businesses and organizations, worked with local and indigenous people, and incorporated all other aspects of running a company. -
Membership And Events CoordinatorThe Omni Grove Park Inn Oct 2009 - Feb 2011Asheville, Nc, UsSold memberships, organized, planned, and facilitated member events/golf tournaments, created membership newsletter, acted as point person for all 500 members and their accounts, assisted in managing Sports Complex as well as interviewing, evaluating and selecting staff. Assisted in planning children’s programs and summer camps. -
Recreation AssistantEast West Partners Club Management Jan 2009 - Oct 2009Organized, planned, and facilitated social events and activities for a community. Responsible for budgeting, decision making, leading children, teens, and adults in the ultimate recreation experience. Assist in everyday operation of the multi-million dollar facility: customer service, front desk, kitchen, pool maintenance and rental operations.
Maggie West Skills
Management
Event Planning
Leadership
Customer Service
Social Media
Social Networking
Project Management
Maggie West Education Details
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Appalachian State UniversityRecreation And Leisure Studies
Frequently Asked Questions about Maggie West
What is Maggie West's role at the current company?
Maggie West's current role is Professional in Customer Success, Community Programing/Coordinating and Recreation!.
What is Maggie West's email address?
Maggie West's email address is ma****@****put.com
What is Maggie West's direct phone number?
Maggie West's direct phone number is +191993*****
What schools did Maggie West attend?
Maggie West attended Appalachian State University.
What skills is Maggie West known for?
Maggie West has skills like Management, Event Planning, Leadership, Customer Service, Social Media, Social Networking, Project Management.
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