• Prepare train and boat passenger manifests and seating charts• Handle customer complaints, provide appropriate solutions and alternatives to accommodate to the customer’s needs as best as possible• Prepare product or service reports by collecting and analyzing customer information• Manage large amounts of incoming calls and emails and greet customers warmly on the phone and in-person• Place and cancel orders and conduct ticket sales

Created and implemented 2-week lesson plans for sailors ages 7-16 years, accommodated multiple skill levels with an emphasis on scaffolding skills, organized into a rubric systemConducted one-on-one and group instruction on and off the water for up to 18 campers at onceDeveloped innovative solutions for sailors in high-stress situations (partnered sailors together, rigged the boat differently) to ensure a safe and fun inclusive learning environmentPrescribed behavioral management strategies with collaboration and communication with parents in order to maximize effectiveness

Created and implemented 2-week lesson plans for sailors ages 7-16 years, accommodated multiple skill levels with an emphasis on scaffolding skills, organized into a rubric systemConducted one-on-one and group instruction on and off the water for up to 18 campers at onceDeveloped innovative solutions for sailors in high-stress situations (partnered sailors together, rigged the boat differently) to ensure a safe and fun inclusive learning environmentPrescribed behavioral management strategies with collaboration and communication with parents in order to maximize effectiveness

Provided efficient, professional service in managing customer transactionsOperated POS cash register, balanced and reconciled the cash drawers, and processed transfersMaintained a spotless environment at POS by cleaning and organizing at least once an hour ensuring a safe, welcoming environment to enhance the shopping experience

Provided efficient, professional service in managing customer transactionsOperated POS cash register, balanced and reconciled the cash drawers, and processed transfersMaintained a spotless environment at POS by cleaning and organizing at least once an hour ensuring a safe, welcoming environment to enhance the shopping experience

Provided advice to customers looking for a variety of marine products from engines to attire, responded to customer questions, and directed customers appropriately over the phone and in personStocked, replenished, and organized inventory across the store while also answering phones and helping customersManaged the shoe section, maximized sales with choice product placement, and maintained an organized environment to benefit the customer experienceAssisted 40+ customers per day while enforcing strict COVID-19 guidelines during lockdownLed the team with the most membership sales over the summer (sold 20+ gold memberships, 15+ silver memberships)