• Provide exceptional client service and account management activities.• Drive quality and timely project execution and high-touch client communications.• Develop, implement and manage public relations and marketing programs.• Create original written content for a variety of materials, including news releases, advertorials,newsletters, brochures, websites, eblasts and social media posts.• Pitch media outlets for positive coverage and facilitate interviews, as appropriate.• Manage social media activity.• Support special events, as needed.

• Build relationships with internal and external partners.• Create trust with new and existing clients to obtain files.• Conduct calls and office visits.• Attend and host networking events.• Complete file audits.

• Directs all marketing and public relations programs designed to create and maintain a favorable publicimage while supporting the organization's mission and living its values.• Directs and organizes marketing strategies and outcomes aligned with the strategic vision of themedical center.• Formulates, directs, and coordinates marketing activities and policies to promote services andprograms, utilizing advertising and promotion.• Develops short- and long-term plans and budgets for the marketing and foundation and its activities,monitor progress, assure adherence and evaluate performance.• Assures consistent communication of image and brand throughout the organization.• Coordinates media interest in the medical center and ensures regular contact with media andappropriate response to media requests.• Manages external and internal website, social media, and other digital marketing initiatives.• Directs and organizes corporate and community events and classes.• Represents employer during community projects and at public, social, and business gatherings.• Handles the customer satisfaction survey process and comments.• Oversees and gives strategic direction of Foundation operations.• Assists foundation with grant writing, fundraising events, and major fundraising initiatives.

• Supported organization-wide re-name, new brand launch, and move to a new building includingredesigning all materials for every department and internal and external communications.• Assisted with creating and implementing the organizational marketing plan.• Designed, produced, coordinated, and managed internal communication including the internal website, employee newsletters, flyers, etc.• Designed and produced external communications including the management of the external websiteand other social media sites.• Managed internal weekly email communication and staff emails and calendar requests as needed.• Managed external email communication regarding events, classes, digital newsletter, etc.• Worked with departments to identify, develop, and complete projects as needed.• Wrote, edited and submitted press releases, ads, etc. to local newspapers.• Wrote, edited and sent letters for providers and leadership team.• Monitored customer service efforts including service recovery, peer recognition activities, anddevelopment of plans to boost morale.• Input survey responses and analyzed and shared information and insights with leadership and staff.• Planned, coordinated, filmed, edited and shared videos, webinars, etc.• Performed photography and videography as needed.• Participated in local community events and had a presence in the surrounding community.• Assisted with fundraising efforts as needed.• Coordinated event planning and community education including organizing, planning, promoting, "day of" activities, and follow up reporting on events.• Coordinated internal event planning including organizing, planning, promoting, "day of" activities, andfollow up reporting on events.

• Provided Administrative Support for multiple departments of a successful catalog company such as• Merchandising, Marketing, and Operations for two catalogs.• Completed data entry of new products and updated information for existing products.• Generated and utilized numerous spreadsheets to track success and plan for upcoming cataloglaunches.• Assisted in maintaining the accuracy of two websites.• Created and review analysis reports for the buyers.• Tracked, received, invoiced and returned products daily.• Designed product boards for use in determining product offerings.• Filed all paperwork for the departments.

In my current position I supervise and oversee all team members and business operations, monitor and facilitate all production and retail processes, pick-up and delivery, shipping and quality control processes. I am required to manage the center in the absence of the center manager and complete tasks such as interviewing, hiring, training, performance appraisals, etc. It is my job to create an outstanding customer experience every time. I am also honored to be a part of our "Out of Office" company blog. I have written entries alongside a handful of talented and creative individuals at our corporate office since December 2009.

As the Administrative Specialist I was required to manage all daily operations. Tasks included financials, inventory management, training, etc. I was responsible for making sure employees were following company policy and all transactions were completed timely and accurately.

I was employed at a smaller FedEx Office location so I had to be an expert in all areas. This included shipping, printing, financials, inventory, auditing, customer service, etc. Accountability was key and gaining and retaining customers was of great importance.

In this position I worked directly with management to complete all administrative tasks and assisted human resources. I also worked to maintain accurate pricing and signage and maximize marketing impact for the store.

This was my first job. I started out as a cashier and moved into customer service. This job taught me a lot about how to treat customers and deal with resolving situations. It also taught me what I wanted from an employer. It was not a glorious job, but it was a great learning experience.