Manages the daily operations and administration of the dental practice including patient and employee relations, performance management and achievement of operational and business objectives.

-Handled all aspects of the day-to-day activities of the Dental Office.-Managed employee relations, patient relations, and achieving operational goals by managing patient scheduling, staff productivity, collections, receivables, referral process and general operations expenses.-Oversaw scheduling and optimizing a profitable daily schedules in Eaglesoft for Doctors and hygienists, including helping to develop a more effective hygiene recall system-Consistently achieved profit goals frequently surpassing established expectations.-Maintained patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plans options on extensive dental jobs.

-Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.-Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.-Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.-Maintained data entry requirements by following data program techniques and procedures.-Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

• Answered the phone while maintaining proper phone etiquette.• Filed student conduct records.• Responsible for keeping the office and reception area clean and organized.• Protected student confidentiality by making sure protected information is secured and not left in plain sight.• Ran errands on behalf of residence life (e.g. retrieves mail and packages from mail room).• Made copies, sends faxes, and shreds documents as assigned.

-Checked in patients at front desk, verified demographics and insurance information -Filed paperwork and assist the office manager with dental insurance claims and paperwork.-Responded to customer's requests for information and scheduled appointments.-Collected co-payments and deductible, scheduling appointments, entering daily clinic charges and Doctor's-Verified insurance coverage, processed insurance forms, collected and posted payments.-Prepared referrals obtain authorizations, verify patient eligibility and assist patients with follow-up orders given by doctor

As part of my Phlebotomy course at WMCC, I was required to complete an internship. The requirements included 120 clinical hours. As well as 100 successful venipunctures.

Represents the Inn to the guest throughout all stages of the guest's stay. Responsible for monitoring a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Assist technicians in resolving faculty and staff trouble tickets.