Maggie (E) Will (She/Her)

Maggie (E) Will (She/Her) Email and Phone Number

Client Success Partner - Industrials @ First Advantage
atlanta, georgia, united states
Maggie (E) Will (She/Her)'s Location
Charlotte, North Carolina, United States, United States
Maggie (E) Will (She/Her)'s Contact Details

Maggie (E) Will (She/Her) personal email

n/a

Maggie (E) Will (She/Her) phone numbers

About Maggie (E) Will (She/Her)

I am a results-driven account management professional with a strong work ethic. I have extensive experience and a comprehensive understanding of complex account management, Fortune 1000 account management, and client satisfaction. My focus and experience are in management of professionals, complex issue resolution, project management, CRM systems, and innovative solutions. I get satisfaction in making a difference for others. Hiking in the great outdoors and travel are my passion. I've had the opportunity to travel to many wonderful places and hike many of the National Parks in the United States. I look forward to reaching my goal of hiking in all the National Parks in the United States!Consultative Selling, Leadership, Leader, Marketing Strategy, Public Speaking, Organizational, Non-Profit, Development, Sales Process, Background Screening, Drug Screening, Small Business, New Business Development, Account Management, Events, Golf Tournament, Mentoring, Volunteer Coordination, Volunteer Development, Charlotte Chamber, Charlotte Regional Business Alliance, United Way, United Way of Central Carolinas, Maggie E. Will

Maggie (E) Will (She/Her)'s Current Company Details
First Advantage

First Advantage

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Client Success Partner - Industrials
atlanta, georgia, united states
Website:
fadv.com
Employees:
2757
Maggie (E) Will (She/Her) Work Experience Details
  • Sterling, A First Advantage Company
    Client Success Partner - Industrials, Government And Education
    Sterling, A First Advantage Company Mar 2019 - Present
    United States
    Day to day managing of screening clients - As a strategic adviser to my accounts, I'm able to work diligently to develop and enhance resilient client relationships. As an organization, our primary goal is to provide hiring peace of mind by developing simple, smarter background screening and onboarding experiences for employers worldwide.
  • First Advantage
    Client Success Partner
    First Advantage Mar 2019 - Present
    Charlotte, North Carolina, United States
    Day to day managing of screening clients - As a strategic adviser to my accounts, I'm able to work diligently to develop and enhance resilient client relationships. As an organization, our primary goal is to provide hiring peace of mind by developing simple, smarter background screening and onboarding experiences for employers worldwide.
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  • United Way Of Central Carolinas
    Relationship Manager
    United Way Of Central Carolinas Aug 2017 - Mar 2019
    Charlotte, North Carolina Area
    View
  • Charlotte Regional Business Alliance
    Investment Relations Director
    Charlotte Regional Business Alliance Sep 2013 - May 2017
    Charlotte, North Carolina Area
    Responsible for managing a professional sales and retention team who are tasked with securing all levels of new memberships and upgrades as well as focusing on the retention of existing members at all levels of membership. Personally manage relationships with investor level members to secure renewals, meeting or exceeding established revenue and unit goals. Reports to CRO. - Oversee the sales and retention teams to ensure meeting or exceeding both monthly and annual revenue and team goals while providing a high energy, member centric environment that encourages and reinforces the positive attitudes of a motivated team.- Establish one-on-one relationships with assigned members, providing a professional level of service. Maintain these relationships to ensure satisfaction and renewal of account.- Assist sales team to research and identify potential members, with particular focus on optimal members (those research shows are most likely to renew). Maintain a funnel of, and a schedule for, contacting and working prospects. - Manage weekly team and individual meetings with the sales and retention teams to direct and monitor their activity. Meet and provide weekly updates of sales activities to Chief Revenue Officer.- Identify opportunities for up selling of existing members.- Knowledgeable of new and existing products and services the chamber has to offer and knowledge of research available to our members. Design and execute prospecting strategy that leverages upcoming Chamber events and other prospect opportunities aimed at closing non-members and retaining at risk members.-Collaborate with the communications department in developing and maintain effective collateral to be used by the sales and retention teams in their efforts.- Create revenue reports that aid in the tracking and predicting of revenue trends.- Responsible for overseeing and executing monthly and annual invoicing of all membership renewals.
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  • First Advantage
    Manager, Client Services
    First Advantage May 2010 - Aug 2013
    Charlotte, North Carolina Area
    •Directs a team of 13 Client Advocates across the United States.•Maintains a 98% retention rate with Fortune 500 clients over the last 2 years.•Responsible for 65% of First Advantage Fortune 500 clients, including all aspects of Client Satisfaction, building and maintaining strong customer relationships to ensure client satisfaction, maintaining an average score of 4.80 out of 5.00 in client satisfaction surveys. •Collaborates cross-functionally with a team of Senior /Directors of Enterprise accounts in overseeing account management of day to day activities and needs to First Advantage top revenue generating clients•Instrumental in developing and implementing internal strategy, objectives and goals for account management of First Advantage Fortune 500 clients. •Managed and lead a sales lead program for Client Advocate and Customer Service teams that generated over $100K in revenue for First Advantage, with an increase of participation of 60% and increase in revenue of 80%. •Collaborated with First Advantage International team on building an integrated support model for global customers. . •Leverages internal relationships to enhance business performance for client’s programs and exceed experience. •Solves complex client issues by setting clear expectations and fostering teamwork. •Promotes a diverse staff of multi –lingual and skilled professional team members with an average tenure of 11 years. •Ensures consistent communications with team. Provides expectations, feedback accountability, coaching and mentoring with all direct reports and other team members. •Proven track record of team development through coaching and goal setting, identify individual strengths and successfully maximizes those strengths across the First Advantage organization.
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  • Lexisnexis
    Strategic Relationship Manager
    Lexisnexis Jan 2006 - May 2010
    • Responsible for account management of LexisNexis Screening Solutions top revenue and complex accounts.• Responsible for all aspects of client retention, maintained strong client relationships to ensure customer satisfaction. • Provided statistical reporting, process improvement initiatives, profitability analysis and proposals, designed program enhancements, assisted in negotiating contractual obligations and Service Level Agreement measurements to clients when applicable. • Developing analytical presentations and conducted quarterly, mid year and annual business review meetings to assess client’s needs. • Led meetings on strategic initiatives with technical developers, key alliance partners and client, prepared documents including flow-charts of the proposed changes and projected impact on clients current program and ultimately responsible for the outcome of the project. • Collaborated with Operations to insure compliance practices, personnel processes, correct technology procedures and special processes were being executed per contractual agreement.• Leveraged internal relationships within Operations, Finance, Sales, Legal and Production to enhance business performance.• Generated new incremental sales growth by up selling to existing client base.
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  • Lexisnexis
    Client Services Consultant Manager
    Lexisnexis Feb 2002 - Jan 2006
    Led and managed Charlotte Client Services Consultant team that was responsible for retaining key clients.Successfully supported and managed a team of professionals for many of ChoicePoint’s top 10 clients including Target, Wal-Mart, Lowe’s, Adecco, Family Dollar and Bank of America. Maintained high levels of employee satisfaction achieving Gallup employee survey scores in the 90th percentile earning status as one of the highest rated workgroups within ChoicePoint.Helped grow revenue for the organization through high levels of account retention and satisfaction.Coached and mentored direct reports Worked closely with Technology to create customized backgrounds verifications solutions for high profile clients.Developed training and implementation programs for clients.Conducted in person training seminars for clients across the country. Continued to successfully supervise the Client Services team who managed clients nationwide.Maintained client retention rate of 95% through focused account management efforts and relationship building.Supervised a team of Customer Service Representatives responsible for maintaining clients including several team members in remote locations. Interviewed, hired, and trained team members on product knowledge and account management techniques.
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Maggie (E) Will (She/Her) Skills

Leadership Account Management Management Crm Training Strategic Planning Sales Customer Retention Strategy Program Management Business Development Team Building Customer Satisfaction Recruiting Salesforce.com Business Strategy Negotiation Strategic Partnerships Sales Management Customer Service Customer Relationship Management Team Leadership Human Resources Contract Negotiation Business Process Improvement Solution Selling Vendor Management Sales Presentations Lead Generation Selling Coaching Business To Business Interviews Product Management Professional Services Background Checks Saas B2b Direct Sales Business Analysis

Maggie (E) Will (She/Her) Education Details

Frequently Asked Questions about Maggie (E) Will (She/Her)

What company does Maggie (E) Will (She/Her) work for?

Maggie (E) Will (She/Her) works for First Advantage

What is Maggie (E) Will (She/Her)'s role at the current company?

Maggie (E) Will (She/Her)'s current role is Client Success Partner - Industrials.

What is Maggie (E) Will (She/Her)'s email address?

Maggie (E) Will (She/Her)'s email address is mw****@****ber.com

What is Maggie (E) Will (She/Her)'s direct phone number?

Maggie (E) Will (She/Her)'s direct phone number is +170461*****

What schools did Maggie (E) Will (She/Her) attend?

Maggie (E) Will (She/Her) attended Winthrop University, Brevard College.

What are some of Maggie (E) Will (She/Her)'s interests?

Maggie (E) Will (She/Her) has interest in Problem Solving, Travel, Strategic Planning, Great Outdoors.

What skills is Maggie (E) Will (She/Her) known for?

Maggie (E) Will (She/Her) has skills like Leadership, Account Management, Management, Crm, Training, Strategic Planning, Sales, Customer Retention, Strategy, Program Management, Business Development, Team Building.

Who are Maggie (E) Will (She/Her)'s colleagues?

Maggie (E) Will (She/Her)'s colleagues are Simon Halsey, Vianka Calderon, Bernadette Gonzaga, Zohaan Shariff, Siddhesh Gurav, John R. Zinter, Stephanie Gamble.

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