Maggie (E) Will (She/Her) Email & Phone Number

United States

Day to day managing of screening clients - As a strategic adviser to my accounts, I'm able to work diligently to develop and enhance resilient client relationships. As an organization, our primary goal is to provide hiring peace of mind by developing simple, smarter background screening and onboarding experiences for employers worldwide.

Charlotte, North Carolina, United States

Day to day managing of screening clients - As a strategic adviser to my accounts, I'm able to work diligently to develop and enhance resilient client relationships. As an organization, our primary goal is to provide hiring peace of mind by developing simple, smarter background screening and onboarding experiences for employers worldwide.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Responsible for managing a professional sales and retention team who are tasked with securing all levels of new memberships and upgrades as well as focusing on the retention of existing members at all levels of membership. Personally manage relationships with investor level members to secure renewals, meeting or exceeding established revenue and unit goals. Reports to CRO. - Oversee the sales and retention teams to ensure meeting or exceeding both monthly and annual revenue and team goals while providing a high energy, member centric environment that encourages and reinforces the positive attitudes of a motivated team.- Establish one-on-one relationships with assigned members, providing a professional level of service. Maintain these relationships to ensure satisfaction and renewal of account.- Assist sales team to research and identify potential members, with particular focus on optimal members (those research shows are most likely to renew). Maintain a funnel of, and a schedule for, contacting and working prospects. - Manage weekly team and individual meetings with the sales and retention teams to direct and monitor their activity. Meet and provide weekly updates of sales activities to Chief Revenue Officer.- Identify opportunities for up selling of existing members.- Knowledgeable of new and existing products and services the chamber has to offer and knowledge of research available to our members. Design and execute prospecting strategy that leverages upcoming Chamber events and other prospect opportunities aimed at closing non-members and retaining at risk members.-Collaborate with the communications department in developing and maintain effective collateral to be used by the sales and retention teams in their efforts.- Create revenue reports that aid in the tracking and predicting of revenue trends.- Responsible for overseeing and executing monthly and annual invoicing of all membership renewals.

Charlotte, North Carolina Area

•Directs a team of 13 Client Advocates across the United States.•Maintains a 98% retention rate with Fortune 500 clients over the last 2 years.•Responsible for 65% of First Advantage Fortune 500 clients, including all aspects of Client Satisfaction, building and maintaining strong customer relationships to ensure client satisfaction, maintaining an average score of 4.80 out of 5.00 in client satisfaction surveys. •Collaborates cross-functionally with a team of Senior /Directors of Enterprise accounts in overseeing account management of day to day activities and needs to First Advantage top revenue generating clients•Instrumental in developing and implementing internal strategy, objectives and goals for account management of First Advantage Fortune 500 clients. •Managed and lead a sales lead program for Client Advocate and Customer Service teams that generated over $100K in revenue for First Advantage, with an increase of participation of 60% and increase in revenue of 80%. •Collaborated with First Advantage International team on building an integrated support model for global customers. . •Leverages internal relationships to enhance business performance for client’s programs and exceed experience. •Solves complex client issues by setting clear expectations and fostering teamwork. •Promotes a diverse staff of multi –lingual and skilled professional team members with an average tenure of 11 years. •Ensures consistent communications with team. Provides expectations, feedback accountability, coaching and mentoring with all direct reports and other team members. •Proven track record of team development through coaching and goal setting, identify individual strengths and successfully maximizes those strengths across the First Advantage organization.

• Responsible for account management of LexisNexis Screening Solutions top revenue and complex accounts.• Responsible for all aspects of client retention, maintained strong client relationships to ensure customer satisfaction. • Provided statistical reporting, process improvement initiatives, profitability analysis and proposals, designed program enhancements, assisted in negotiating contractual obligations and Service Level Agreement measurements to clients when applicable. • Developing analytical presentations and conducted quarterly, mid year and annual business review meetings to assess client’s needs. • Led meetings on strategic initiatives with technical developers, key alliance partners and client, prepared documents including flow-charts of the proposed changes and projected impact on clients current program and ultimately responsible for the outcome of the project. • Collaborated with Operations to insure compliance practices, personnel processes, correct technology procedures and special processes were being executed per contractual agreement.• Leveraged internal relationships within Operations, Finance, Sales, Legal and Production to enhance business performance.• Generated new incremental sales growth by up selling to existing client base.

Led and managed Charlotte Client Services Consultant team that was responsible for retaining key clients.Successfully supported and managed a team of professionals for many of ChoicePoint’s top 10 clients including Target, Wal-Mart, Lowe’s, Adecco, Family Dollar and Bank of America. Maintained high levels of employee satisfaction achieving Gallup employee survey scores in the 90th percentile earning status as one of the highest rated workgroups within ChoicePoint.Helped grow revenue for the organization through high levels of account retention and satisfaction.Coached and mentored direct reports Worked closely with Technology to create customized backgrounds verifications solutions for high profile clients.Developed training and implementation programs for clients.Conducted in person training seminars for clients across the country. Continued to successfully supervise the Client Services team who managed clients nationwide.Maintained client retention rate of 95% through focused account management efforts and relationship building.Supervised a team of Customer Service Representatives responsible for maintaining clients including several team members in remote locations. Interviewed, hired, and trained team members on product knowledge and account management techniques.

Bachelor Of Arts, Fashion Merchandising And Business

Associates In Arts, Liberal Arts