Maggie Howard Email & Phone Number

Boston, Massachusetts, United States

Gloucester, Ma

As Deputy Director I had the opportunity to lead, direct, and expand programs. I worked collaboratively and strategically with each department to expand program offerings and to ensure that programs were running efficiently and effectively. This ensured that agency resources were being maximized in order to provide the highest quality of services to the client population as they were supported in their path out of poverty. I have a strong ability to manage multiple priorities well and deliver… Show more As Deputy Director I had the opportunity to lead, direct, and expand programs. I worked collaboratively and strategically with each department to expand program offerings and to ensure that programs were running efficiently and effectively. This ensured that agency resources were being maximized in order to provide the highest quality of services to the client population as they were supported in their path out of poverty. I have a strong ability to manage multiple priorities well and deliver results on time and budget. Being able to set the vision, drive the strategy, and develop innovative programs that challenge a team to reach new heights and best serve clients energizes me. Notable accomplishments include: • Overseeing the roll out of two large grants totaling $150K+ to expand services in education and training• Leading and developing behavioral health strategies to meet client challenges and deliver services to programs• Serving as liaison between client/tenants and staff through grievance and appeals procedures• Co-chairing a high-risk task force consisting of 30+ diverse community-based organizations focused on care coordination for the most vulnerable individuals in the community• Preparing $65mm+ annual budget• Improving efficiencies and responsiveness to changing needs, priorities, and financial position of our agency Show less

Gloucester, Ma

While Director of Client & Housing Services, I was responsible for the overall program management of the client and housing services programs, management of staff, and serving as a point of contact for the clients, community, and leadership team. I provided data and reporting relative to clients and services provided as well as administering a positive experience for our clients. Notable accomplishments include: • Directed weekly case management for five high-need formerly… Show more While Director of Client & Housing Services, I was responsible for the overall program management of the client and housing services programs, management of staff, and serving as a point of contact for the clients, community, and leadership team. I provided data and reporting relative to clients and services provided as well as administering a positive experience for our clients. Notable accomplishments include: • Directed weekly case management for five high-need formerly homeless families• Managed outcomes and annual reporting of private, local, state and federal grants ($1mm+) that provided housing and support services to more than 50 formerly homeless individuals and families• Provided support to 13 direct care staff who served more than 1,500 high need households annually• Directed and coordinated all aspects of Action’s supportive housing programs for formerly homeless individuals and families, including 37 tenant-based vouchers and 19 project-based units• Pursued and maintained strategic relationships with community partners to improve and expand programs and ensure maximization of available resources• Confirmed proper health insurance enrollment for 22 formerly homeless individuals to ensure timely reimbursement for services totaling $5K/month; resolve enrollment disputes/discrepancies • Tracked monthly rent revenue for four residential buildings totaling more than $261K annually and worked directly with tenants to negotiate and support payment plans to preserve tenancy Show less

Action, Inc.

As Director of Benefits and Support Services I provided leadership to the support services division ensuring the program maintains high quality standards, meets target outcomes, goals and objectives, budget or financial targets, and complies with applicable local, state and/or federal regulations, statutes and guidelines. Work as a member of the leadership team, ensuring program development and oversight, strategic planning, and budget oversight.Notable accomplishments include:… Show more As Director of Benefits and Support Services I provided leadership to the support services division ensuring the program maintains high quality standards, meets target outcomes, goals and objectives, budget or financial targets, and complies with applicable local, state and/or federal regulations, statutes and guidelines. Work as a member of the leadership team, ensuring program development and oversight, strategic planning, and budget oversight.Notable accomplishments include: • Implemented federally mandated Homeless Management Information System (HMIS) client tracking system to ensure accurate and timely collection of client data and reporting• Located resources through community partnerships and assisted in identifying, pursing, and completion of grant opportunities to meet the needs of Action Inc.'s low-income clients• Set up and maintained schedule of services to two new satellite offices• Tracked and completed annual reporting requirements for a variety of funders including departments within the local, state and federal governmental as well as private foundations Show less

Gloucester, Ma

Offered direct, on-going case management and advocacy to Action Inc. clients.Conducted outreach and providered referrals to ensure complete access to available resources for clients.Submitted online applications for Masshealth and SNAP (food stamp) and provided follow-up as necessary.Completed annual progress report for social services program.Ensured accurate and timely data entry into databases and completed reports and queries on an as-needed basis.

Greater Boston Area

Administered the Section 8 Program for a caseload of clients Facilitated all aspects of the recertification, relocation, and eligibility process for caseload on monthly basisReferred clients to resources through Housing Consumer Education Center (HCEC)Resolved problems and minor disputes concerning program regulations, owner obligations and family responsibilities

Greater Boston Area

Worked with clients to develop an action plan that promoted self-sufficiency and options for permanent housingMet with clients to understand barriers and educate on available resources for financing, furniture, and setting up budgets

Master Of Science, Nonprofit Management

Mission-driven executive leader prepared—and inspired—to make a meaningful impact. Possess keen business and managerial skills but can.

Bachelor Of Arts, Public Policy