Maggie Kaput Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Identify content opportunities for organic growth and assist on implementation, assist with keyword research and SEO, conduct site audits to uncover resolving technical SEO issues, perform on-page optimizations complete competitive analyses and research for various clients, monitor and report on identified key performance indicators (KPIs), and use analytics to track growth and success of organic and advertising campaigns.◾ Manage 10+ client accounts to write and execute content marketing objectives including blogs, pages, and other marketing collateral.◾ Manage social media marketing for Astute Communications and Vintage Millworks.

Greater Nashville Area, Tn

Oversaw daily ticketing operations for the Ryman Museum and Ryman Auditorium. ◾ Fielded an exceptional customer experience for guests, artists, tour managers, and promoters while collaborating with a team of three to execute 200+ shows per year. ◾ Leveraged a team of 10-15 Ticketing Agents to perform daily operations including customer resolutions, balancing the safe and verifying deposits. ◾ Mastered Ticketmaster and Audience View systems to deliver superior customer outcomes.

Served as the front-line sales and information representative for the company, selling all Ryman HP attractions to guests visiting the box office at the Ryman Auditorium.◾ Responded accurately to all Ticketmaster requests during shows. ◾ Provided excellent customer service in responding to guests’ questions and requests while maximizing sales opportunities and revenue.

Greater Nashville Area, Tn

Welcomed new members to the organization and fostered retention by ensuring that current members were satisfied. Surveyed members on an annual basis asking for feedback and new ideas to propose to the board for continuously increasing value. Managed the chapter Gmail account in coordination with the Secretary, Treasurer and Community Management Chair. ◾ Recruited and welcomed 20+ new members to the organization.◾ Coordinated with the Diversity and Inclusion Chair to ensure that we encouraged and promoted diversity among members and in our recruitment efforts.

Solon, Ohio, United States

Wrote compelling marketing messages for a variety of media, online and off. Created long-form content for blog posts, white papers and other marketing collateral. Conducted keyword research for blog posts and case studies. Collaborated with a cross-functional team during the creative process.◾ Developed copy for 10+ B2B and B2C clients to deliver key messaging that increased brand awareness and social media engagement.◾ Created and presented a research project on local organizations, events, and digital award shows that could maximize sales opportunities and revenue.

Copley, Ohio

Managed everyday office tasks i.e. answering phones, scheduling appointments and assisting patients.◾ Calculated revenue, processed insurance payments, balanced cash drawer and verified deposits. ◾ Delivered an exceptional customer experience to new and existing patients.

Athens, Ohio

Assisted with in-studio production and mixing sessions. Collaborated with a team of 15 to plan and promote a live release showcase.◾ Restructured and rebranded the label. ◾ Increased artists' brand awareness and social media presence.◾ Landed one of our artists on Spotify's "Fresh Finds" playlist.

Athens, Ohio

Joined a team of managers to open and execute the daily operations of a newly renovated dining facility. ◾ Managed and trained West Green Market District's 300+ workers. ◾ Mastered working in a fast-paced environment to perform customer resolutions while delivering an exceptional customer experience to our guests.

Cleveland, Ohio

Planned monthly editorial calendar. Wrote and edited blog posts, media releases, social media posts, feature stories, and testimonials. Researched and conducted interviews. Updated and managed media contact lists and facets of the website. Assisted with photoshoots and special events. ◾ Authored and published blog posts with the organization. ◾ Collaborated with a team of 5+ to develop marketing strategies that increased brand awareness and promoted lead generation.

Bachelor'S Degree, Communication And Media Studies, Graduate

Journalism

Studied abroad at the University of Westminster. Took courses in Print Journalism and Multi-Media Journalism.