Maggie Hughes Email & Phone Number

Detroit, Michigan, United States

Promoted to Director of Special Projects and given further ownership of team operations with a focus on improving the overall well-being of the company.• Served as the co-lead of the Creative Team and oversaw the creation and tracking of the team Objectives and Key Results and a 269% increase in template production from 2020 to 2021.• Ensured template readiness after mastering proprietary technologies and completing quality assurance tests on new creative with a high attention to detail and customer-first perspective.• Led the recruitment, assessment, and hiring of a new Chief Operating Officer.• Transitioned our valued team-first culture online through remote initiatives including; an Employee Wellness Month focused on physical and mental well-being, a monthly Detroit-focused gift, and a minority-owned lunch stipend to support BIPOC or female-owned restaurants.

Detroit, Michigan

Served as the head of Talent Acquisitions at a growing VC-backed video technology startup with special project and operational responsibilities in support of the COO.• Built a hiring infrastructure and sourced candidates for open positions and implemented the company’s first Applicant Tracking System.• Coordinated internal calendars and arranged interviews for senior staff.• Project managed the Movement Team, which consisted of 11 teammates spanning three internal teams including Software Development and Creative.• Planned two-week sprints and assigned or adjusted sprint goals as needed while leading daily stand-ups to track progress.• Served as the sole female staff member on the all-male leadership team advocating on behalf of the female members of staff.

Troy, Michigan

Key member of the City Manager’s team serving the 81,000 residents and businesses of Troy, Michigan in the heart of Oakland County. Collaborated with the City Manager as a project specialist, accelerating the position to be of vital importance to senior administrative staff, City Council, and the community.• Assisted the city through the open budgeting process by breaking down the financial information of a $151.9 million budget into digestible presentations, an annual budget message, and through accessible infographics• Organized, planned, and executed the annual two-day retreat attended by over 90 staff, City Council, and committee members to promote collaboration and innovation and craft the annual Strategies that reflect the vision and mission of the leadership team• Managed Move Across Troy, the multi-year walkability project for the Big Beaver corridor, by advocating for pedestrian mobility options that will be implemented in future planning decisions• Facilitated the customer service initiative, Interaction Troy, through team building, staff trainings, and the implementation of city-wide standards and policy to fulfill the belief that public deserves competent, efficient, and responsive service from its local government• Created the NEXT Professional Development Program in 2015 – the internship experience for students and recent graduates – and managed, mentored, and cultivated experiences around professional development, team building, and networking for the 15 participants.• Directly supervised the Customer Service Coordinator and Management Assistant in the City Manager’s Office• Generated creative content to deliver a uniform message about Troy online, via media, and in print publications• Authored communication for the City Manager and correspondence on behalf of the department