Maggie Mcgwin Email & Phone Number

London, GB

London, England, United Kingdom

• Work with cross-functional partners to implement an efficient and consistent UX/UI copy process throughout a project life cycle
• Write application and project documentation to assist with onboarding and integrating new team members and cross-functional partners
• Create a style guide specific to the Retail App Design team to include design systems standards, accessibility considerations, and localization requirements

Brooklyn, New York

• Troubleshoot, diagnose, and resolve iOS and Mac hardware and software issues
• Perform hardware repairs of mobile and Mac devices
• Identify all customer needs and present product and service solutions
• Mentor new team members to ensure consistency and quality.
• Maintain consistently high performance metrics for repair quality and customer satisfaction.

Brooklyn, New York, United States

Greater New York City Area

• Created, edited, and published clear documentation, including updated Policies & Procedures documentation, website copy, and a Strategic Plan for the region.
• Redesigned the regional website and updated current copy
• Communicated with national and regional board members to ensure consistency and relevance of all website and document content
• Researched industry standards for strategic planning and governance.

Brooklyn, New York

• Troubleshot, diagnosed, and resolved iOS hardware and software issues
• Performed hardware repairs of mobile devices
• Identified all customer needs and presented product and service solutions

Greater Milwaukee Area

• Managed and oversaw all operational activities in the Genius Room
• Kept customers updated throughout the repair process and assisted with service issues
• Worked with Inventory Control to manage and track service repair inventory
• Stayed alert to loss-prevention issues; used checks and balances based on processes and reports
• Processed received offsite repairs: verified successful repairs, contacted customers, and managed case notes
• Managed monthly paperwork, processed Customer Replacement Unit paperwork, and documented storage

Greater Milwaukee Area

• Sourced for candidates for IT positions available through high profile companies such as IBM and HP
• Demonstrated excellent time management by handling several projects and tasks at once
• Demonstrated leadership in training new hires on procedures and offering assistance and advice when needed
• Practiced excellent communication skills when screening potential candidates, negotiating contract details, and arranging interview and follow-up details
• Used web data mining tools such as Monster, Careerbuilder, Indeed, and LinkedIn to source for experienced candidates.
• Used human resources tools such as Kronos, PeopleSoft, and Front Office Exchange on a daily basis to manage assignments and projects

London, Greater London, United Kingdom

• Demonstrated excellent communication and organization skills
• Worked alongside Creative, Production, and Marketing teams to organize projects, schedule events, and plan sales for upcoming performances and seasons
• Assisted in writing grant proposals to fund projects in development
• Worked with a variety of artists from all over the world, including companies from Belarus and South Africa
• Was responsible for seeing to the needs of visiting companies and assuring that rehearsal space, scheduling, and audience management was properly arranged
• Assisted with organizing and managing various activities and productions, including the Afrovibes festival, a celebration of South African art and culture, and Fun Palaces, a UK-wide celebration of arts, culture, and.

Master Of Science - Ms, Professional Writing, 4.0

Activities and Societies: summa cum laude with distinctionCourses included Technical Writing, Business & Organizational Writing, Writing.

Bachelor Of Fine Arts (Bfa), Acting/Certificate In Celtic Studies, 3.87

Activities and Societies: Honors College; Deans List; summa cum laude graduate

Acting

Irish Language - Intermediate

Fáinne recipient