Maggie Lowe Email & Phone Number

San Diego, Ca, Us

Lakewood, Colorado, Us

Spearheads activities related to IMO, PMO, and continuous improvement activities in a 750-employee global medical equipment manufacturer. The role focuses on both company integration and continuous improvement.

San Diego, California, Us

Established global IT strategy, operations, and learning development for a 200-employee biotech organization. Served on the Extended Leadership Team. Managed direct reports and outsourced vendors globally, ensuring IT roadmap alignment with business initiatives and operating excellence. • Slashed payroll costs by 50% while leading an effort to consolidate tools and migrate payroll and HRIS to ADP.• Enabled and aligned IT and System Solutions with business needs by establishing IT & CRM governance, VCISO security policies and incident management, and outsourced Salesforce resources, allowing the entity to better harness the power of Salesforce.• Oversaw Corporate Transformation by reconfiguring Salesforce and sales team activities processes, enabling real-time forecasting and quicker field access on service tickets.• Reduced non-value-added Field Service Support administrative time by 26% and improved NPS score from 45 to 52 in 12 months by reconfiguring Salesforce, deploying the Field Service Lightning mobile solution, integrating parts-ordering with an ERP system, enabling enhanced reporting options and shortening the quote-to-cash process, allowing the team to spend more time with customers.• Learning Management Systems (LMS) launched, a first-ever for the company, precipitated by the urgent need to accommodate remote training for the sales and customer service team. Established governance to prioritize delivery of 30 courses in a year.

San Diego, California, Us

San Diego, Ca, Us

Oversaw six functions within IT infrastructure supporting 30,000 global employees, managing people, processes, and tools for Service Portfolio Management, IT Help Desk, IT Walk-Up Centers, IT Asset Management, Invoice Management, and IT Project Management.• Aligned IT service offerings, providing the most significant value with a Service Portfolio Program launch.• Oversaw a $20M global budget and devised internal controls within the Walk-Up Center, Telephony, Hardware Asset Management, and IT Help Desk teams.• Spearheaded Lean Value Stream Mapping to reimagine and transform the complex, labor-intensive IT asset management lifecycle to leverage VAR partnerships to streamline the delivery model.• Conducted complete ServiceNow global lifecycle asset management, enabling integration with the IT catalog and service ticketing.• Assisted with onboarding and carve-outs by collaborating with M&A teams on asset management and mobility-related work streams.• Co-Founded QFINITY, an internal organization focused on increasing diversity and driving mentorship within the IT organization.

San Diego, Ca, Us

Master Of Business Administration (Mba), Management Information Systems, General

Lean Six Sigma Black Belt Certification

Bachelor Of Science (B.S.), Business Administration Information Systems