Maggie Leigh Null Email and Phone Number

I assessed, designed, and developed e-learning courses and all related course materials for US government clients. I coordinated quality assurance and technical writing for all supporting course documents, including video scripts, instructor guides, student guides, handouts, and job aids. I was responsible for delivering instructional design expertise and customer value to services purchased by enabling successful rollout to publication.I consulted and advised stakeholders, SMEs, and the development team from "start to delivery." I supported production and course delivery as lead facilitator and co-facilitator/course producer. Moreover, I guided government clients and provided detailed technical support, as well as evaluated participant satisfaction by conducting observations, data pulls, and surveys.Highlights included:Maximized virtual and hybrid engagement by leveraging multiple platforms.Emphasized the scope and effort of the project by analyzing performance work statements and crafting course design, content, and media package reports.Developed and assisted in the development of relevant training modules.Generated preliminary course materials while determining and mitigating potential issues proactively to avoid additional costs and delays in liaison with stakeholders and SMEs."Best vendor tech support I have seen -ever-""Wonderful facilitator"

While serving as Director of Marketing, I have directed overall development and adherence to annual marketing budget, as well as formulated and implemented integrated marketing and communications strategies. I was accountable for overseeing service management of IT systems encompassing, GSuite, Dropbox, Slack, and Mindbody Online.I have maintained and monitored online marketing channels through campaigns on social media and Google AdWords through AdGrants program. I have developed effective content for the website and instituted multiple integrated marketing/communications strategies. I leveraged Adobe Creative Cloud software, including Adobe Illustrator, Adobe InDesign, Photoshop, AfterEffects, and Premiere Pro for the generation of all electronic, printed, and video collateral.Key Accomplishments:• Boosted online following by 36%+ across all channels and by 67%+ on Instagram via effective social media marketing. • Planned and oversee a project-based marketing internship program and conduct mentoring sessions for interns.• Prepared a 38K+ person mailing list, while pulling data from three different databases• Attained promotion from Marketing Manager to Marketing Manager and Graphic Designer then to Director of Marketing on showcasing exceptional performance

During this tenure, I have delivered support on the executive-level for new employee contracts in collaboration with business operations and the HRdepartment.I was liable for developing production schedule for employee communications. Developed graphics for email and developed fillable PDFs for various legalcontracts.I have majorly contributed as:• Conceptualized and developed highly engaging employee communications.• Assimilated and developed content in collaboration with SMEs.

During this tenure, I oversaw the communications for a multi-million dollar non-profit artistic and spiritual community.

During this tenure, I oversaw website content and SEO, while heading the planning and execution of all email communications and schedules, development and printing of all materials at the center. I determined effectiveness and Commerce conversions and organized tracking pixels by assessing Google Analytics. Partnered with several printers within the area and constantly secured numerous bids, while ensuring the arrival of deliverables within defined time/budget. I have directed end-to-end social media postings, website administration, e- mail communications, research, placement of online advertisements, and targeted promotions for assistance to the marketing department. Moreover, I governed and scheduled five front desk/box office staff members in compliance with pre-approved budget for staff hours. I have created and implemented effective patron services procedures, while developing handbook for all patron services personnel/volunteers. Lastly, I integrated ad placement within local publications online and in print.Core Attainments • Met and surpassed center's annual earning and contributed income budget through goals planning and strategies' implementation in collaboration with leadership team.• Administered high-performance team comprising seven of Patron Services Manager and Front Desk/ Box Office. • Cultivated professional alliances with patrons, artists, and volunteers, as well as enabled top-notched customer service and satisfaction for patrons and community members.• Integrated ad placement within local publications online and in print.• Attained promotions from Patron Services Manager to Marketing Coordinator to Interim Director on showcasing exceptional performance during service.

House manager for special events. Supported renters and patrons by providing them with hospitality services, lobby setup, knowledge of the building’s layout and policies. Responsible for a variety of box office duties, to include: management, ticket sales, answering telephones, office setup and maintenance, Will Call setup and distribution, show settlement reports compiling house management and box office notes with financial intakes, creation of employee handbook, creation of databases compiling box office statistics, daily & weekly settlement and preparation of deposits.Moderated the Facebook and Twitter pages, maintained and updated the center’s website, assisted with program design for events. Coordinated and managed patron database migration.

Intern Assistant to the Artistic Director/Chair of Speech at Theatre Department, Montgomery College - Silver Spring, MD Assistant to Chair of Musical Theatre Division at The Catholic University of America, Washington, DCSeasonal Sales Associate at Macy's, Columbia, MD Hartke Theatre Box Office Staff at The Catholic University of America, Washington, DCSummer Camp Counselor at Lighthouse Summer Camp, - Burtonsville, MDWait Staff/Shift Leader, Montgomery College