Maggie Roberts Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

Jacksonville, Florida Area

As part of the RHC Market Board, I develop and execute our growth strategies in the Real Estate, Hospitality and Construction sector. This includes identifying emerging client trends and challenges, developing innovative solution architectures, determining essential priorities and actions and leading our teams through execution.

Jacksonville, Florida Area

I enable relevant and impactful connection to our clients and business community through robust account and project management; creating sophisticated client service and business development strategies for our large global accounts. I help our teams relate to client business imperatives and facilitate the development of actionable solutions that result in increased client satisfaction and growth. As a Global Account Manager, I am passionate about coaching our client serving executives… Show more I enable relevant and impactful connection to our clients and business community through robust account and project management; creating sophisticated client service and business development strategies for our large global accounts. I help our teams relate to client business imperatives and facilitate the development of actionable solutions that result in increased client satisfaction and growth. As a Global Account Manager, I am passionate about coaching our client serving executives on client-centric account plans to develop new opportunities and grow existing relationships. Show less

Greater Atlanta Area

• Lead ad-hoc multi-generational project teams managing collaborative efforts with technical solution architects, creative, production, and client teams as well as subject matter specialists• Optimize processes and coach & develop people to drive effective productivity and translate knowledge into action• Execution of target and industry research, program/event communications and account planning and coordination for multi-million dollar opportunities ♦ Received 11 Recognition… Show more • Lead ad-hoc multi-generational project teams managing collaborative efforts with technical solution architects, creative, production, and client teams as well as subject matter specialists• Optimize processes and coach & develop people to drive effective productivity and translate knowledge into action• Execution of target and industry research, program/event communications and account planning and coordination for multi-million dollar opportunities ♦ Received 11 Recognition Awards in less than one year for outstanding performance Show less

Greater Atlanta Area

Actively participate in and direct pre-sales & marketing activities including RFP responses, press releases, collateral development, social media & trade show participation, sales materials and training. Oversee and contribute to the creation, editing, final review, production, and submission activities to ensure that all final materials are compelling and complete; well organized; professionally presented; and delivered on time.Responsible for Request For Proposal (RFP) development &… Show more Actively participate in and direct pre-sales & marketing activities including RFP responses, press releases, collateral development, social media & trade show participation, sales materials and training. Oversee and contribute to the creation, editing, final review, production, and submission activities to ensure that all final materials are compelling and complete; well organized; professionally presented; and delivered on time.Responsible for Request For Proposal (RFP) development & process / project management for USA and international enterprise RFPs. Overall development and management of an effective proposal team and process in a high change, high volume environment. -Identify & manage tasks & resources-Partner with sales for Capture plan and win strategy development for specific RFx-Participate in bid / no-bid gateway discussions-Conduct requirements analysis to map out Solution Architecture-Risk identification & mitigation planning -Identify & work with SMEs for exception items-Provide content strategy & writing -Ensure accurate development and compilation of information from operational, functional, technical & legal subject matter experts -Manage team and process to completion-Execute final edits & oversee production to deliveryFurther responsibilities include:-Metrics & analytics, including sales trends, market demand assessments, effectiveness ratings, and IT roadmap suggestions-Revise overall content and strategic messaging based on new products, features, and market demands-Assist in overall sales & marketing activities Show less

Research and write responses to enterprise and commercial RFPs in a high volume, high-change environment. Manage proposal process & resources to completion, including:• Develop and maintain proposal plan including schedule, proposal outline, assignments, and compliance matrices• Conduct requirements analysis to map out Solution Architecture• Provide content strategy & writing o interpret technical information and adapt it to a non-technical audience with a… Show more Research and write responses to enterprise and commercial RFPs in a high volume, high-change environment. Manage proposal process & resources to completion, including:• Develop and maintain proposal plan including schedule, proposal outline, assignments, and compliance matrices• Conduct requirements analysis to map out Solution Architecture• Provide content strategy & writing o interpret technical information and adapt it to a non-technical audience with a client-oriented benefit focus• Synthesize complex and diverse information to create compelling, professional, and customized response focused on winning new business• Tracking & analysis of all bid activity for executive reporting• Create & manage reusable content library to streamline responses & ensure consistency of message Show less

Account / Project Manager for one of the firm’s largest accounts as well as multiple smaller clients.• Full accountability for retention, ongoing success and reference ability/ satisfaction of top-tier carrier clients• Perform ongoing project management in order to drive milestones, oversee engagement scope, and ensure attainment of client expectations. • Identify and prioritize client issues/ concerns; coordinate with multiple internal departments to provide response and/ or… Show more Account / Project Manager for one of the firm’s largest accounts as well as multiple smaller clients.• Full accountability for retention, ongoing success and reference ability/ satisfaction of top-tier carrier clients• Perform ongoing project management in order to drive milestones, oversee engagement scope, and ensure attainment of client expectations. • Identify and prioritize client issues/ concerns; coordinate with multiple internal departments to provide response and/ or solutions. Identified additional business opportunities, developed SOW and contract amendments for 7 additional revenue engagements within existing accounts. • Manage a team of 8 - 11 auditors to review and analyze CABS, SeCABs, EDI, and proprietary formats of Telecom enterprise and carrier interconnect expenditures. Manage third party dispute negotiations and resolutions for telecom cost recovery projects. Managed client, vendors and staff to achieve results of > $12M in cost recoveries for clients. Show less

Project and Client Relationship Manager for telecommunications cost management engagement. Negotiated and defined project requirements and created scope documentation; created and managed project process and plan including detailed workflow and resource schedules for remote employees. Senior liaison between IT staff, client, and third party vendors. Translated client needs into IT design specification requirements, including defining data element maps. Designed and delivered all external client… Show more Project and Client Relationship Manager for telecommunications cost management engagement. Negotiated and defined project requirements and created scope documentation; created and managed project process and plan including detailed workflow and resource schedules for remote employees. Senior liaison between IT staff, client, and third party vendors. Translated client needs into IT design specification requirements, including defining data element maps. Designed and delivered all external client presentations. Interviewed prospective employees and made hiring recommendations; created all new hire training and resource material for national team members. · Senior client liaison; responsible for client satisfaction and overall engagement management· Managed remote / virtual project team of network engineers, IT and administrative staff Show less

Managed complex concurrent HRIS implementations from pre-sales RFP response through implementation. Conducted client business needs analyses & designed appropriate business process and determined needed software solutions. Developed implementation & project plans including technical analyses, system interface requirements, & work flow re-engineering. Demonstrated HR, payroll and time & attendance software and service products to prospects, including preparation & delivery of… Show more Managed complex concurrent HRIS implementations from pre-sales RFP response through implementation. Conducted client business needs analyses & designed appropriate business process and determined needed software solutions. Developed implementation & project plans including technical analyses, system interface requirements, & work flow re-engineering. Demonstrated HR, payroll and time & attendance software and service products to prospects, including preparation & delivery of ROI presentations. Internal & external negotiator for project scope, deliverables and costs; developed global implementation plans for blended solutions. Trained internal & external users on HR Perspective. Senior client liaison for service issues throughout the implementation life cycle. · Designed & implemented internal sales and staff training programs which resulted in annual sales increase of 150%· Contributed to reduction of average external implementation time from 365 to 90 days· Redesigned internal workflow to reduce regional sales-to-implementation internal process time from 90 to 10 days Show less

Pre-sales System Consultant / Sales Engineer for Major Accounts; working with up to 17 District Managers across a seven state region.Performed business needs analysis and assisted in developing solution recommendations for payroll and human resources. Created & delivered tailored client product demonstrations and sales presentations for up to 9 different software & professional service solutions; including roll out of all new product deployments. - Consistently… Show more Pre-sales System Consultant / Sales Engineer for Major Accounts; working with up to 17 District Managers across a seven state region.Performed business needs analysis and assisted in developing solution recommendations for payroll and human resources. Created & delivered tailored client product demonstrations and sales presentations for up to 9 different software & professional service solutions; including roll out of all new product deployments. - Consistently exceeded all quotas; achieving a minimum of 130% each year- Achieved President's Club; MVP of the Year; and several MASC awards- Sole consultant as sales grew from $2.6M to $7M in two fiscal years Show less

Greater Atlanta Area

Pre-sales and ongoing service support for new and existing clients; including needs analysis and business case creation. Performed all aspects of implementation including project management, design of system architecture, data migration and system set up. Developed & delivered fee based custom client training to increase client satisfaction and retention while driving revenue.- Doubled average client product retention- Transformed overhead position to revenue generating role in less… Show more Pre-sales and ongoing service support for new and existing clients; including needs analysis and business case creation. Performed all aspects of implementation including project management, design of system architecture, data migration and system set up. Developed & delivered fee based custom client training to increase client satisfaction and retention while driving revenue.- Doubled average client product retention- Transformed overhead position to revenue generating role in less than six months Show less

Education record

Education record

Professional Development: Annual APMP Training Conferences ~ Cultural Relevance: Working with India ~ SPAC Annual Conferences ~.