Maggie Richardson Email & Phone Number

Minneapolis, MN, US

Minneapolis, MN, US

Minneapolis, MN, US

Philadelphia, PA, US

• Executed against the communications plan to develop materials and other assets, reporting weekly on accomplishments and planned work
• Supported project communication needs by reviewing materials, producing decks and generating drafts and final products
• Developed and maintained critical projects in the Jira database
• Supported teams and end users with Jira management leveraging reporting and Jira Query Language

Philadelphia, PA, US

• Supported the execution of all change leadership deliverables, including but not limited to, security role mapping, business readiness forums, and hyper-care activities
• Monitored and reported metrics for assessing program effectiveness (e.g., ultimate utilization)
• Supported training delivery and course scheduling for 30+ training offerings and 400+ users
• Updated training materials and job aids within one business day to ensure accurate and up-to-date knowledge
• Coordinated ERP implementation that spanned across seven remote sites across multiple time zones
• Conducted three training sessions for managers on the GRC tool to transfer knowledge on access requests

Philadelphia, PA, US

• Supported the agile implementation of Salesforce CRM across Ameriprise Financial field advisors and staff
• Assumed management of the Salesforce CRM implementation mailbox by effectively communicating with field members throughout their migration
• Coordinated over 75 field escalation meetings by gathering necessary information, ensuring the right subject matter experts were in attendance, and reporting findings back to business leaders and project owners
• Sent over 200 communications to over 17,000 field advisors, staff, and leaders in relation to their Salesforce CRM transition
• Led a weekly meeting with internal stakeholders to review resources and determine action items to ensure consistency and comprehension
• Ensured accuracy on the Salesforce Resource page through Ameriprise Financial by providing up-to-date known issues and workarounds

Chicago, IL, US

• Effectively communicated and coordinated all aspects of live and virtual Marketing Academy meetings and events, including reserving conference rooms, negotiating contracts, scheduling live and virtual meetings.
• Executed academy communication plans by global zones by drafting high quality correspondence for global communications via email and phone with internal stakeholders and vendors
• Supported the design and development of Marketing Academy learning experiences by identifying goals with cross-functional teams and prepares presentation materials, advanced Excel workbooks, and additional ad hoc.

Atlanta, Georgia, US

• Led the coordination and execution of all Leadership development programs by managing project plans and departmental budgets, participant travel and lodging logistics, and communication with facilitators and vendors
• Ensured seamless execution of six Enterprise Learning breakout sessions at the annual Buffalo Wild Wings business conference in Washington D.C., which hosted 1,500+ restaurant General Managers and Corporate Managers
• Supported and participated in marketing and communication plans surrounding online learning and Leadership Development programs to align with company programming and marketing
• Key member of the Buffalo Wild Wings Spirit Squad; drove team member engagement through leading monthly corporate-wide (350+ employees) events and volunteer opportunities

Atlanta, Georgia, US

• Oversaw development of six junior Support Specialists by creating and leading trainings for leave of absences, unemployment, system administration, and other Service Center initiatives by facilitating onboarding
• Overhauled and simplified the leave of absence process by creating system and process efficiencies, process documentation, and initiating cross-functional departmental communication
• Aligned with Talent Management COEs to ensure seamless transfer of information related to current projects and updates

Atlanta, Georgia, US

• Served as a first point of contact for Buffalo Wild Wings Team Members and Managers in the field and at the corporate office for human resources related questions including benefits, payroll, team member relations, I-9.
• Responded to unemployment claims and had an overall win rate of over 92% and helped contribute to the company’s overall avoided liability of over $6.2 million in 2016
• Managed non-exempt leave of absences by partnering with Matrix Absence Management, field partners, and team members to ensure effective and open communication to create a timely leave process
• Completed daily and weekly audit reports by following written process documentation to ensure compliance in HRIS system
• Aligned with multiple departments on pre-determined processes to guarantee correct transfer of knowledge and process completion

• Promoted from a student worker to Temporary Accounts Specialist
• Recipient of the 2014-2015 Outstanding Student Employee
• Utilized HRIS - PeopleSoft to identify information about patients to assist in solving unique problems and situations
• Performed an audit of biweekly payroll reports ensuring accurate payroll deductions for medical, dental, and life insurance premiums
• Created a monthly employment eligibility file to report newly hired and recently terminated employees
• Completed payroll crosschecks for the Medical Resident, Fellow and Intern plan by comparing paycheck deduction amounts

Minneapolis And St. Paul, Minnesota, US

• Contributed to teaching of 4th-7th grade students by monitoring student behavior and encouraging teamwork
• Lead activities and educational games for students by facilitating projects and created a positive instructive atmosphere
• Worked cohesively with both teachers and students to produce enhanced learning

Burnsville, Minnesota, US

• Responsible for reviewing applications, conducting phone interviews, and completing background checks for all interns across the company
• Created new training guides for interns and assisted in first-day training
• Supported the Human Resources/Marketing Manager with everyday tasks e.g., printing off applications, documenting all applications received, scheduling face-to-face interviews
• Assisted in the hiring process for full-time, part-time and intern positions
• Facilitated New Employee Orientation
• Created employee files and folders to keep the hiring process organized

• Educated 30 - 40 children in a camp setting
• Instructed kindergarten - fifth grade students in cooking, science, and art projects
• Received several parent compliments about professionalism and was noted as being well-liked among students and other teachers

Bachelor’S Degree, Human Resources Development

Minor, Human Resources And Industrial Relations