Maggie Rogers Email & Phone Number

Experienced IT professional with a demonstrated history in service desk support. Adept at delivering customer-focused, methodical problem-solving for both Microsoft Windows and Apple operating systems. Possesses a strong attention to detail in documenting solutions, processes, and procedures.Key skills include: 🔹 Windows Active Directory and Microsoft 365 administration🔹 Desktop/laptop setup and hardware deployment🔹 IT administration: helpdesk, asset management, data entry and documentationAchievements:🔹 Implemented service desk software to improve team efficiency in meeting SLAs and documented resolutions🔹 Developed an asset/software inventory to ensure business compliance with warranties and licensing audits🔹 Deployed antivirus and remote monitoring agents to customers, improving incident management and minimising downtime🔹 Organised in-house training for Microsoft Office🔹 Mobile device management using Airwatch, MobileIron and WanderaWhen I'm not working, you'll find me spending time with family, enjoying the occasional night out to either my favourite restaurant, cinema, theatre or live music. I manage my husband's website for his aviation restoration project and enjoy researching/planning future holidays. ✈️ ☀️ 🚢

Listed skills include Technical Support, Windows System Administration, Windows Desktop Administration, Office 365 Administration, and 36 others.

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  It Support Technician

  Domino Printing Sciences

  St Ives, England, Gb