Maggie Ruffin Email & Phone Number

Candler, North Carolina, United States

◆ Work closely with Physical Therapists to provide exceptional quality of care for patients, managing schedules for efficiency.◆ Increased patients visit average by 15%, consistently kept the billing conversion rate at 6.5%, Conversion rate of referral to appointments 90%◆ Welcome new and existing patients, answer multiple phone lines, obtain and monitor patient referrals and visits, complete key reporting to keep the clinic running effectively.◆ Correspond insurance benefits to every patient and explain their benefits, maintain optimal patient flow, develop and maintain positive client and and referral source relationships.◆ Utilize technology for scheduling appointments, processing payments, maintaining filing of billing records and charts.

◆ Excelled at coordinating outside B2B sales, promoting and selling beauty products to salons across Western NC and SC.◆ Leveraged cold-calling and consultative sales techniques to establish strong relationships with customers to sell products & services.◆ Achieved sales figures north of $20K each month, consistently exceeding $15K sales goals & imparting wisdom to other sales specialists.◆ Utilized various customer relationship management (CRM) systems to maintain an internal record of clients, scrutinizing records to ensure their accuracy, completeness, and organization.

◆ Took a break from a professional career to better care for and raise children, performing various home making duties required to have a happy, healthy, and supported family. ◆ Served as Team Manager for the children’s soccer team, coordinating all activities and securing exhibition and practice matches so that the team could more readily develop their skills prior to the regular season schedule.

Asheville, North Carolina, United States

◆ Oversaw management of 15+ employees, creating their work schedules and motivating and coaching them to improve performance. ◆ Crafted an effective training program and training manual that disclosed and encouraged best practices and customer service methods.◆ Performed performance evaluations quarterly, running detailed reports to analyze performance and provide recommendations on improvements that could be made to promote ongoing professional development.◆ Conducted inventory control procedures, ensuring retail and internal inventory remained within budgetary constraints by logging it in internal systems and performing month-end checks to order product needed to keep stock at operational levels. ◆ Expertly navigated management of inquiries, contracts, and appointments by securing bridal contracts for weddings. Served as main liaison for brides regarding their wedding appointment.◆ Regularly followed-up with clients to generate reviews on social media sites, monitoring and managing all social media presence for the salon by uploading product promotion posts and backstories for stylist visibility.◆ Guided employee team-building exercises such as bowling, trivia, or lake retreats to foster positive staff experiences.◆ Built in-house workshops/classes each month to education staff on how to operate efficiently and effectively.

◆ Assumed additional leadership responsibilities often such as coordinating the shipping of the company’s nationwide catalogue that was developed in partnership with a graphic designer to promote various beauty/therapy products.◆ Coordinated all shipping/purchasing of products, leveraging a strong knowledge of supply chain management and customer service. ◆ Trained customer service employees in how to quickly resolve customer issues and remain motivated to provide a positive experience. ◆ Communicated regularly with new and existing customers, building strong positive relationships by conducting needs analyses, resolving complaints, and fielding suggestions on how to improve products and services to meet their standards.

St Louis, Missouri, United States

◆ Managed 110 total employees across 3 full-service salon and retail locations, hiring employees, leading training, coordinating scheduling, and carrying out extensive performance evaluations to promote consistent professional growth.◆ Affected considerable company growth to the tune of a 23% rise in sales YOY by carefully selecting popular retail inventory, developing strategic marketing plans, and implementing effective point-of-purchase displays. ◆ Coordinated duties relating to Accounts receivable, accounts payable, cash handling, and other billing processes.