Key ResponsibilitiesDynamic Event and Project Manager: A seasoned expert in orchestrating large-scale domestic and international events, adept at fostering engagement among employees and industry leaders.Innovative Trendsetter: Pioneered the first fully digital registration system using QR codes for Labuan FSA events since 2018, achieving a flawless success rate in tracking and management.Skilled Communicator: Proficient in crafting compelling internal and external communications across emails, websites, and social media, effectively enhancing stakeholder visibility, including interactions with VIPs, Ministers, and media outlets.Strategic Stakeholder Management: Experienced in drafting notifications, press releases, and outreach efforts, ensuring strong public relations and stakeholder connections.Creative Content Developer: Instrumental in producing impactful promotional materials such as the Labuan History Coffee Table Book, Market Reports, Annual Reports, and Strategic Blueprints.Social Media Strategist: Manages online presence through the official website and various social media platforms while analysing performance through Google Analytics to drive engagement.Versatile Team Player: As an emcee for company events, oversees annual event planning and budgeting, and develops comprehensive unit manuals for standard operating procedures and stakeholder management.

Staff Management and Training (Call Center)Launched employee recognition programs, reducing turnover by 60%.Introduced a reward-based program, achieving 98% attendance.Established a performance tracking system, resulting in a 90% on-time start rate.Conducted staff training and development initiatives.Market Research and Programme DevelopmentCreated and executed a marketing strategy for over 100 programs, generating RM1 million annually for major corporations in South-East Asia and the Pacific.Led focus groups that achieved a 97% success rate in identifying market trends and needs.Developed an annual training calendar for workshops, reaching over 100,000 individuals in Top 500 Corporations.Implemented a continuous evaluation process, maintaining a 99% event satisfaction rate.Marketing and Planning, Public Relations, and Event & Sponsorship ManagementMarketed programs for both domestic and international audiences, accommodating 10 to 500 participants.Budget ManagementRestructured operations, cutting monthly costs by 50%.Managed program budgets with a minimum profit margin of 35%.General Administration, Human Resource Management, and OperationsDesigned and implemented HR policies addressing recruitment, training, attendance, employee conflicts, and grievances.

Needs analysis research, developing commercial conference topics in accordance to market standardsDesign agenda, conceptualising marketing & promotional materials (Writing copies, necessary articles for emails & printing based on research findings)Researching, Review, Interviewing, Invite/ Recruiting top professionals, pitch ideas & obtain sponsorshipDeveloping highly visible & well-respected resource for Top Corporations (SEA, Pacific Islands & Micronesia)Develop comprehensive & continuous evaluation to maintain highest quality of deliverance Project briefings & managing to meet targetsPlan & implement outreach strategies to target markets Plan, coordinate & manage events with a range of 10 to 500 participants (corporate special events featuring nationally recognized business leaders)Develop, Plan, Manage, Maintain full P&L responsibility & overall budgeting inclusive logistics & accommodationsDrafting & Managing all contracts Train, direct & motivate sales team of over 15 Established performance measurement tracking & reporting systemManage & coordinate daily action plans for operations, while meeting targets, cost, productivity & quality goalsHandling domestic, In-develop & facilitate Sales TrainingsDesign & incorporate motivational activities & games into departmental meetings to break down barriers, build team spirit & morale, share job knowledge & identify areas for improvementsDeveloped, manage & implement HR policies & guidelines on employment issues (Recruitment, selection, training, disciplinary actions, attendance & payroll)Supervise all operations activities (Site visitations, logistic arrangements, material printing & etc)Resolve employee conflicts, grievances, concerns & recommendationsTrain & Lead admin staff on Communication skills & administration tasks (UBS payroll system, taxation, commission computations & systematic filing)

Assisting & managing all aspect of administrative responsibilities for three departments namely, Sales, Marketing & Pre-Sales Department, including contacting & sending invitations to customers/ prospects to product launching events, data-entry, claims verification, logistics arrangements and others.