Long term care & Rehab

Partnering with stakeholders to develop solutions to fill Retail Sales Consultant openings in critical, hard-to-fill, markets; utilizing data driven decisions. Project manager and quarterback to ensure effective execution of advertising and recruiting strategies.Taleo and Oracle Business SolutionsMicrosoft Office 365

Lead and inspire a team of Talent Acquisition Managers recruiting top talent for AT&T's U.S. East region retail stores.Taleo and Oracle Business SolutionsMicrosoft Office

Supervise Talent Acquisition Coordinator, Consultants and Administrative staff responsible for high volume recruiting of Customer Care CSRs for DIRECTV call centers located in Huntington, WV, Denver, CO and Tulsa, OK.Manage advertising campaign and budget, establish and build relationships with community agencies and partners to drive applicant flow and increase exposure of opportunities at DIRECTV in Huntington, WV. Collaborate with internal partners for continuous improvement of recruiting process to positively impact higher quality of CSR new hires. Project partnership with fellow Sr. TAC and Sr. Manager: Call Center recruiting processes, Integration with AT&T, Compensation grid, TAC performance/KPI, among others. As needed: Internal and External full cycle recruiting of management and support staff for DIRECTV call center in Huntington, WV. Collaborate with Hiring Managers and HR Business Partner to identify high caliber candidates who emulate DIRECTV's Leadership Formula.TaleoMicrosoft Office

High volume recruiting of Customer Care representatives for DIRECTV call center in Huntington, WV. Full cycle recruiting, manage advertising campaign and budget to drive applicant flow, establish and build relationships with community agencies and partners to increase exposure of opportunities at DIRECTV. Collaborate with internal partners for continuous improvement of recruiting process to positively impact higher quality of CSR new hires. Project partnership with fellow TACII and Sr. Manager: Interview processes, Compensation grid, TAC performance/KPI, among others. Coaching and mentoring with fellow Talent Acquisition professionals located in DIRECTV Customer Care centers in Tulsa, OK and Denver, CO.TaleoMicrosoft Office

High volume recruiting of Customer Care representatives for DIRECTV call center in Huntington, WV. Full cycle recruiting, manage advertising campaign and budget to drive applicant flow, establish and build relationships with community agencies and partners to increase exposure of opportunities at DIRECTV. Collaborate with internal partners for continuous improvement of recruiting process to positively impact higher quality of CSR new hires.TaleoMicrosoft Office

Initially hired to assist the VP of Operations with payment processing, bookkeeping, payroll and new hire processing. Began building knowledge of third party collections business and best practices.May 2009 - Promoted to Human Resources Manager to develop the HR department, policies and procedures for this new company. Made significant contributions as a strategic business partner utilizing varied past business experiences and education.Ensured compliance with labor laws and regulations including management of Unemployment and Worker's Compensation claims. Continual recruiting of non-exempt employees: developed candidate selection procedures, managed all recruitment activity including advertising, staffing agency partnerships, attend career fairs; conduct candidate screening and interviewing. Develop and conduct new hire on-boarding processes. Collaborate with owners and department managers regarding HR practices: staffing, promotions, performance evaluations, employee relations and discipline. Develop and maintain policies, procedures and training programs as directed by organizational objectives. Created and revised employee policy manual.Processed semi-monthly payroll and monthly commissions; maintained HRIS including time and attendance: Paychex Preview, Time and Labor and HR Online; Evolution and Swipeclock. Benefits management including health, medical, dental, vision, life and supplemental insurance, 401K, PTO, holidays and FMLA.Supervision of HR Assistant; collaborated with Training Manager