Maghen Walterman Email & Phone Number

Fayetteville, North Carolina, United States

Fort Gordon

Ocean City, Maryland, United States

Ocean City, Maryland, United States

Salisbury, Maryland

Greet clients, and conduct hotel toursAnswer telephone, direct calls, take and relay messages and return callsManage existing files and create new ones as neededDetailing banquet event ordersMaintaining LNR accountsConfirming and creating set-up diagrams and layouts for various functionsRespond, coordinate, and draft emailsLinen inventoryAssist with functions, ice, cords, additional add on items

Welcome, register, and assign rooms and issue room keys or cards to the guests.Provide information about services available in the hotel and in the community.Verify customers’ credit and establish how the customer will pay for the accommodation.Promote and sell guest rooms.Receive payment for accounts.Advise housekeeping which rooms have been vacated and are ready for cleaning.Keep an inventory of rooms reservationsRespond to reservation enquiriesAnswer telephones and take messages and handle guest mail.Handle customer complaints or refer dissatisfied customers to a manager.

•Maintains the hotel’s inventory of available rooms.•Keeps track of the history of the financial transactions that have taken place during both day and night hours.•Performs basic data entry tasks with the use of a computer.•Checks databases and various systems for errors. •Performs cash accounting duties such as preparing bank deposits, counting cash and ensuring that cash drawers are balanced.•Works as a desk clerk to check in late arrivals.•Makes reservations for consumers who call into the hotel.•Takes over the phone payments for those who make reservations.•Assists guests with various needs such as providing towels, room service and more.•Coordinates cleaning crews and other personnel.

Greet guests, and build genuine relationshipsPromote items, and upsell on checksBus, clean, and stock table sectionsResponsible for taking orders from and serving food to customersPrepare checks that itemize and total meal costs with sales taxesPrepare side items such as salads, soups, and breadsPrepare smoothies, milkshakes, flavored lemonades, sodas, coffees, and teas

Wor-Wic Community College

I was in charge of lesson planning, monitoring 12 children within the kitchen setting as well as the classroom. I made sure to have the tools, resources and ingredients the children needed. I cleaned, organized, and stocked the kitchen. I did demonstrations and selected appropriate viewing materials. Communicated with parents, kids, and other staff.

Bachelor'S Degree, Hospitality Administration/Management, 3.8 Gpa

Associate Of Arts And Sciences (A.A.S.), Hospitality Administration/Management, 3.9 Gpa

Activities and Societies: Eta Sigma Delta, Phi Theta Kappa, and Student Ambassador.