A close-knit family owned Flexible Intermediate Bulk Container (FIBC) manufacturing company, established in 1930, focused on the importance of extremely high product quality and excellent customer service.Directly assist the President and responsible for Customer Service, as well as, the day to day Finance, Sales, Logistics and Administration functions of the newly opened, and quickly growing, Houston TX office.

Customer Service Manager, September 2014 – November 2015:Promoted to manage department with three customer service representatives, working with over 134 customers with a total revenues of over $1.3M. Major responsibilities to recruit, hire, train and maintain customer service representatives capable of providing world class service to internal and external customers. Developed successful partnerships and maintained customer satisfaction. Tasked with consolidating ERP systems from three legacy companies into one platform. Served on task force to develop and implement SOPs for Commercial group. Serving as a liaison between regional, key account and global account managers and customers.• LN consolidation provided one source access to customer information and Sales and Financial reporting resulting in increased efficiency and decreased departmental errors.• Eliminated turnover. Turnover rate was one CSR every 3 - 6 months on average. Since September 2014, zero turnover, gaining stability for and stronger relationships with customers and a sturdier knowledge base.• The developed SOPs for department. Accomplished a baseline roles and responsibilities for each department making the business unit as a whole more effective and efficient. Communication greatly improved and redundancies reduced. Continued review of these SOPs reveals focal points for improvement towards customer satisfaction and internal communication.• Creation of a CSR Procedures Manual proved to produce fewer errors resulting in regain of margins, regain of lost customers, understanding of the CSR role by colleagues, greater customer satisfaction and a more efficient CSR team.Customer Service Representative, August 2008 – September 2014:Responsible for processing customer orders, ensuring accuracy of orders and ensuring customer satisfaction. Partnered with 5 Account Managers handling over 400 accounts and over $48M revenue.

Served as Administrative Assistant to President and Chief Engineer• Accounting Manager including invoicing, AP/AR, collections, reconciliations• Human Resources Generalist responsible for 25 employees• Prepared Bid Proposals• Prepared Contracts

• Assistant to the President and to the Corporate Controller• Bid specification research, bond request and preparation for bid presentation• Human Resources Generalist responsible for 80 employees• Processed certified payroll for County jobs• Processed statements and lien notifications to assist in collections