Magic Coleman Email & Phone Number

Charlotte, NC, US

Glen Allen, VA, US

Responsible for the design, operation, and implementation of large-scale networks by managing the technical aspects of network and hardware design, configuration, and maintenance for small businesses and enterprise customers. This includes working with routers, switches, OLT (Optical Line Terminal), and ONU (Optical Network Unit) hardware. **Key.

Mclean, Virginia, US

• Responsible for the strategic planning, procurement, and management of telecom services such as MPLS and Private Line fiber circuits for new and existing Wells Fargo locations, as well as for third-party business.
• Circuit Design and Procurement: Spearheaded the design, ordering, and procurement of MPLS and Private Line services ensuring seamless integration and connectivity for new and existing Wells Fargo locations and.
• Database Maintenance and Reconciliation: Maintained and rectified discrepancies in the circuit and phone database by comparing it against billing invoices, utilizing the VeraSMART circuit inventory and billing software.
• Service Verification and Vendor Communication: Verified the status of network and phone services by proactively communicating with vendors and carriers, ensuring timely completion of telecommunication projects and.
• Project Support and Coordination: Acted as a carrier-facing liaison, supporting the installation, activation, and turn-up of new optical network installations, facilitating smooth and efficient project execution.

Columbia, SC, US

• Leveraged attention to detail and a strong work ethic to promptly and efficiently complete project-based configuration, testing, and turn-up of new ELINE, EVPL, and wavelength services for internal and external.
• Utilized, configured, and deployed cutting-edge technology such as Ciena Converged Packet Optical 39/51 series, Alcatel/Nokia 7000 series, and Juniper MX/QFX/ACX platforms and peripheral equipment for customer.
• Created scripts, assigned IPV4/IPV6 addresses, and assisted with field installations, network enhancements, and customer turn-ups, including MPLS router connections.
• Diagnosed and resolved network performance issues, providing technical support and root cause analysis for network-impacting problems.
• Lead network enhancement projects and assist with Change Management, MOP creation, and maintenance windows to support customer services.

Stamford, CT, US

• Streamlined the planning, forecasting, execution, and identification of resource requirements for network systems of high complexity, utilizing protocol compatibility standards and developing network enhancements while.
• Leveraged technical expertise to maximize troubleshooting and support to internal and external clients within the Southeast/Carolinas region, ensuring optimal performance and uptime of fiber-based services, and.
• Configured and troubleshot Ethernet switches, edge routers, and fiber media converters improving network/system performance.
• Delivered Tier III support across organizations, capably resolving all issues for over 2 million customers to boost overall efficiency.
• Worked cohesively with internal and external network operation centers to provide updates on current outages and trouble calls, bolstering best practices that significantly reduced the average time needed to identify.

Stamford, CT, US

• Optimized all fiber optic equipment's maximum quality, peak performance, and reliability, actively responded to fiber damage events, effectively performed splicing repairs of fiber optic cables, and reported all.
• Interceded with a team of 20+ highly-skilled and performance-driven circuit designers to ensure network designs and development followed the agreed standards and met customer prerequisites, maximizing the company's.
• Reduced time spent on configuration and troubleshooting network hardware and software by 25% by dispatching onsite involving internal and external Network Operation Centers, providing comprehensive updates and.
• Championed technical support to clients and customers within the Charlotte market, ensuring best-in-class performance while boosting the up-time of fiber-based services and markedly optimizing user experience.

Stamford, CT, US

• Primarily facilitated and supported custom Metro Ethernet, Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large-scale wireless environments, as well as mixed Metro-E and RF.
• Engineered monitoring solutions and escalation tools to ensure that outages were reported and responded to quickly and proactively, providing 100% redundancy that reduced severe and minor system and network outages by.
• Ensured 100% customer satisfaction by implementing effective strategies to troubleshoot, triage, and resolve IT support escalations.
• Coordinated fiber maintenance-related activities for nodes, hospitality, and MDU customers, serving as the escalation point for technical issues in 30% of cases.

Bachelor Of Applied Science - Basc, Cybersecurity

A.A.S. In Computer Information Systems, It/Networking And Security Management

Bachelor Of Arts - Ba, Music