Responsible for the design, operation, and implementation of large-scale networks by managing the technical aspects of network and hardware design, configuration, and maintenance for small businesses and enterprise customers. This includes working with routers, switches, OLT (Optical Line Terminal), and ONU (Optical Network Unit) hardware. **Key Responsibilities:**- Research and draft testing requirements to ensure network interoperability, stability, and functionality.- Provide escalation support for troubleshooting and resolving network data and security issues.- Design and integrate new backbone network hardware for various markets, ensuring that all site records are updated and accurate.- Act as a subject matter expert and technical project lead, mentoring and guiding junior engineers.- Coordinate vendor requirements, address bug fixes, manage code upgrades, conduct equipment maintenance, and oversee inventory management.

Responsible for the strategic planning, procurement, and management of telecom services such as MPLS and Private Line fiber circuits for new and existing Wells Fargo locations, as well as for third-party business partners.Key Highlights:• Circuit Design and Procurement: Spearheaded the design, ordering, and procurement of MPLS and Private Line services ensuring seamless integration and connectivity for new and existing Wells Fargo locations and third-party business partners.• Database Maintenance and Reconciliation: Maintained and rectified discrepancies in the circuit and phone database by comparing it against billing invoices, utilizing the VeraSMART circuit inventory and billing software for accuracy and efficiency.• Service Verification and Vendor Communication: Verified the status of network and phone services by proactively communicating with vendors and carriers, ensuring timely completion of telecommunication projects and optimal service delivery.• Project Support and Coordination: Acted as a carrier-facing liaison, supporting the installation, activation, and turn-up of new optical network installations, facilitating smooth and efficient project execution.

Leveraged attention to detail and a strong work ethic to promptly and efficiently complete project-based configuration, testing, and turn-up of new ELINE, EVPL, and wavelength services for internal and external customers exceeding expectations and delivering high-quality results.• Utilized, configured, and deployed cutting-edge technology such as Ciena Converged Packet Optical 39/51 series, Alcatel/Nokia 7000 series, and Juniper MX/QFX/ACX platforms and peripheral equipment for customer networks, access rings, and ISPs.• Created scripts, assigned IPV4/IPV6 addresses, and assisted with field installations, network enhancements, and customer turn-ups, including MPLS router connections.• Diagnosed and resolved network performance issues, providing technical support and root cause analysis for network-impacting problems.• Lead network enhancement projects and assist with Change Management, MOP creation, and maintenance windows to support customer services.

Streamlined the planning, forecasting, execution, and identification of resource requirements for network systems of high complexity, utilizing protocol compatibility standards and developing network enhancements while making recommendations for improvement. Efficiently led the design, configuration, and installation of custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Fiber Internet Access, Cell Tower Back Haul, wavelength services, switched-based MDU environments, and large-scale wireless environments as well as mixed Metro-E and RF implementations of data services, optimizing network performance and reliability to support users.Key Highlights:• Leveraged technical expertise to maximize troubleshooting and support to internal and external clients within the Southeast/Carolinas region, ensuring optimal performance and uptime of fiber-based services, and enhancing the client experience, leading to a 10% increase in satisfaction ratings.• Configured and troubleshot Ethernet switches, edge routers, and fiber media converters improving network/system performance.• Delivered Tier III support across organizations, capably resolving all issues for over 2 million customers to boost overall efficiency.• Worked cohesively with internal and external network operation centers to provide updates on current outages and trouble calls, bolstering best practices that significantly reduced the average time needed to identify, assess, and resolve issues.

Optimized all fiber optic equipment's maximum quality, peak performance, and reliability, actively responded to fiber damage events, effectively performed splicing repairs of fiber optic cables, and reported all information concerning damages. Highly adept in installing, troubleshooting, and repairing custom Metro Ethernet, Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU, and large-scale wireless environments, including mixed Metro-E and RF implementation of data, voice, and video services, deploying access points, Ethernet switches, and fiber media converters for customer use.Key Highlights• Interceded with a team of 20+ highly-skilled and performance-driven circuit designers to ensure network designs and development followed the agreed standards and met customer prerequisites, maximizing the company's annual revenue.• Reduced time spent on configuration and troubleshooting network hardware and software by 25% by dispatching onsite involving internal and external Network Operation Centers, providing comprehensive updates and instructions on outages and trouble calls.• Championed technical support to clients and customers within the Charlotte market, ensuring best-in-class performance while boosting the up-time of fiber-based services and markedly optimizing user experience.

Primarily facilitated and supported custom Metro Ethernet, Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large-scale wireless environments, as well as mixed Metro-E and RF implementations of data, voice, and video services, maximizing ease of use, dependability, performance, and serviceability, ensuring end-product meets and surpasses a reliably high level of quality. Repeatedly commended for streamlining the process of troubleshooting and monitoring network activities, leveraging technical expertise and support to over 2 million customers and hundreds of operations staff to ensure optimal performance, leading to the improvement of data services up-time of 15%.Key Highlights• Engineered monitoring solutions and escalation tools to ensure that outages were reported and responded to quickly and proactively, providing 100% redundancy that reduced severe and minor system and network outages by 30% in just 9 months.• Ensured 100% customer satisfaction by implementing effective strategies to troubleshoot, triage, and resolve IT support escalations.• Coordinated fiber maintenance-related activities for nodes, hospitality, and MDU customers, serving as the escalation point for technical issues in 30% of cases.