As a Certified IT professional with over 4 years of experience in the banking sector, I specialize in IT infrastructure support, ensuring that operations and network services consistently meet performance SLA targets. With a Bachelor's degree in Information Technology from UGC, my expertise encompasses configuring and managing network infrastructure, security protocols (VLAN, VPN, TCP, UDP, LAN), and designing robust network systems.My skill set includes firewall and network monitoring using SolarWinds, ManageEngine, and Kaspersky, along with proficiency in troubleshooting, VoIP, and CCTV configuration. I have a strong background in hardware and software management, covering a range of operating systems including Windows Server 2016, Windows 11/10, Linux, and Mac, as well as virtual environments such as VMware and Hyper-V.Additionally, I am well-versed in services like Active Directory, DNS, DHCP, NTP, Exchange Server, and Microsoft 365. My experience extends to handling and managing IT projects effectively, working collaboratively in teams to achieve common goals. As a highly ambitious individual, I am always eager to learn and integrate new technologies to enhance my knowledge and skills further.