Mary Ann Givens Shapiro, Mba Email & Phone Number

San Luis Obispo, Ca, Us

Manchester, New Jersey, United States

California, United States

• Enable service delivery teams which address client challenges by implementing Liferay Digital Experience Platform/Liferay Experience Cloud• Own long-term relationships with multiple clients, identifying professional service and product needs, and ensuring client success through adoption and deployment of the platform• Assist sales in closing new business deals through extensive RFP processes• Conduct discovery workshops with client stakeholders to identify pain points, flush out thorough business requirements, and define solutions and ongoing strategies• Work with Project Managers to manage scope, schedule, and budgets of client implementations to ensure the profitability of the practice• Confirm proven best practices and delivery methodologies are followed throughout the practice• Manage risk by identifying issues early, managing expectations and facilitating resolutions• Collaborate with Legal, Customer Success, and Engineering to ensure client needs are being met• Manage resources and utilization across multiple engagements in various locations/time zones• Propose/Drive process improvement initiatives • Direct manage/mentor consultants within the Global Services organization

Diamond Bar, California

• Maintains relationships with Enterprise clients utilizing Liferay software and services• Understands client goals and ensures full utilization of the client's investment • Responds to client needs as they arise to ensure client satisfaction • Oversees both large and small projects and acts as the point of contact for project accountability, planning and communication• Proactively communicates a clear picture to team members of what project success looks like and works with client leadership to get there• Utilizes technical knowledge and past experiences to anticipate project pitfalls and clear roadblocks to ensure program and project success• Participates with project team, utilizing agile methodologies to clarify requirements, manage delivery and obtain feedback• Ensures proper resource allocation for projects according to the specific needs of the client• Handles escalations by working with the team to find agreeable solutions• Works with multiple organizations as necessary for proposal building, billing and support• Strives to improve internal processes benefiting both clients and employees

San Luis Obispo, California Area

San Luis Obispo, California Area

• Oversee all aspects of enterprise level implementations using Kibo’s cloud based, multi-tenant Order Management platform• Conduct discovery sessions with new clients in order to obtain thorough Business Requirements.• Create and maintain project plans to guide projects through key implementation milestones.• Manage risk and scope by communicating status and identifying blockers.• Collaborate with product and engineering teams to implement client funded customizations to the platform.• Work with technical team to configure the Order Management platform according to client specifications.

• Managed a team of Developers, PMs, BAs and QA testers that supported the front-end development and technology strategy of all customer facing web properties• Managed an operations team that proactively identified and solved client issues with global marketing sites in 13 languages using a combination of Tealeaf, Coremetrics, Google Analytics and Voice of Customer tools• Assisted in the global transformation of existing eCommerce and Marketing websites to IBM Websphere Commerce and Interwoven Content Management platforms using both waterfall and agile methodologies that utilized local and international teams• Worked extensively with marketing and IT teams to create a user-friendly eCommerce and self-service support experience on the web• Created a PMO to standardize web implementations across the enterprise• Participated in roadmap planning for all web projects that included integrations to SAP, Siebel and legacy backend systems• Assisted in requirements process and created requirement documents• Prepared forecasting and business cases for large scale web initiatives and presented via PowerPoint presentations to upper management• Prepared project plans and maintained project scope• Tracked budget, managed project costs and managed change control

• Supervised a team of consultants and managed customer expectations on various long and short term eCommerce engagements• Participated as an advisor in pre-sales activities• Gathered customer requirements, created specifications and architected solutions• Performed implementations of Broadvision product using C++/Java/JavaScript/HTML• Conducted site performance evaluations• Used past implementation experience and successes to enhance each new customer engagement• Participated in numerous engagements, some of which include American Airlines, Air Liquide, M&I Bank, Wal-Mart and Grainger in the U.S.; TAM Airlines in Brazil; Toshiba in Japan

• Supervised a team of engineers responsible for coding and integrating E-2C and F-16 RADAR simulation• Presented software product demonstrations to customers• Interfaced with customers to define requirements and participated in design reviews• Maintained schedules and man loading for all projects• Coded, tested and integrated C based processes• Participated in on-site integration and acceptance test procedures

Mba, Finance & Marketing

Bs, Computer Engineering

High School Diploma