Mary Ann Givens Shapiro, Mba Email & Phone Number

San Luis Obispo, CA, US

Manchester, New Jersey, United States

California, United States

• Enable service delivery teams which address client challenges by implementing Liferay Digital Experience Platform/Liferay Experience Cloud
• Own long-term relationships with multiple clients, identifying professional service and product needs, and ensuring client success through adoption and deployment of the platform
• Assist sales in closing new business deals through extensive RFP processes
• Conduct discovery workshops with client stakeholders to identify pain points, flush out thorough business requirements, and define solutions and ongoing strategies
• Work with Project Managers to manage scope, schedule, and budgets of client implementations to ensure the profitability of the practice
• Confirm proven best practices and delivery methodologies are followed throughout the practice

Diamond Bar, California

• Maintains relationships with Enterprise clients utilizing Liferay software and services
• Understands client goals and ensures full utilization of the client's investment
• Responds to client needs as they arise to ensure client satisfaction
• Oversees both large and small projects and acts as the point of contact for project accountability, planning and communication
• Proactively communicates a clear picture to team members of what project success looks like and works with client leadership to get there
• Utilizes technical knowledge and past experiences to anticipate project pitfalls and clear roadblocks to ensure program and project success

San Luis Obispo, California Area

San Luis Obispo, California Area

• Oversee all aspects of enterprise level implementations using Kibo’s cloud based, multi-tenant Order Management platform
• Conduct discovery sessions with new clients in order to obtain thorough Business Requirements.
• Create and maintain project plans to guide projects through key implementation milestones.
• Manage risk and scope by communicating status and identifying blockers.
• Collaborate with product and engineering teams to implement client funded customizations to the platform.
• Work with technical team to configure the Order Management platform according to client specifications.

• Managed a team of Developers, PMs, BAs and QA testers that supported the front-end development and technology strategy of all customer facing web properties
• Managed an operations team that proactively identified and solved client issues with global marketing sites in 13 languages using a combination of Tealeaf, Coremetrics, Google Analytics and Voice of Customer tools
• Assisted in the global transformation of existing eCommerce and Marketing websites to IBM Websphere Commerce and Interwoven Content Management platforms using both waterfall and agile methodologies that utilized local.
• Worked extensively with marketing and IT teams to create a user-friendly eCommerce and self-service support experience on the web
• Created a PMO to standardize web implementations across the enterprise
• Participated in roadmap planning for all web projects that included integrations to SAP, Siebel and legacy backend systems

• Supervised a team of consultants and managed customer expectations on various long and short term eCommerce engagements
• Participated as an advisor in pre-sales activities
• Gathered customer requirements, created specifications and architected solutions
• Performed implementations of Broadvision product using C++/Java/JavaScript/HTML
• Conducted site performance evaluations
• Used past implementation experience and successes to enhance each new customer engagement

• Supervised a team of engineers responsible for coding and integrating E-2C and F-16 RADAR simulation
• Presented software product demonstrations to customers
• Interfaced with customers to define requirements and participated in design reviews
• Maintained schedules and man loading for all projects
• Coded, tested and integrated C based processes
• Participated in on-site integration and acceptance test procedures

Mba, Finance & Marketing

Bs, Computer Engineering

High School Diploma