Magdalena Kucharska Email & Phone Number

Warsaw, Mazowieckie, Poland

• Providing support and consulting to IT Product and Service Owners in terms of general support related topics• Coordinating IT Service Onboarding activities and tasks• Defining the implementation plan and activities in agreement with all involved parties• Driving process harmonization and standardization as well as continuous improvement activities for IT Products and Services• Supporting and encouraging automation for IT Products and Services

Warsaw, Mazowieckie, Poland

• Leading a team of support specialists• Ensuring effective work organization in the team• Optimizing global support processes for websites and online shops• Ongoing monitoring of KPIs and other measures of effectiveness and service quality• Identifying areas which require improvements or rebuilding• Designing effective support processes for new tools and solutions• Providing remedy plans for processes with high optimization potential• Coordinating cross-team collaboration in the context of support operations

Warszawa, Woj. Mazowieckie, Polska

• Leading a team of support specialists• Ensuring effective work organization in the team• Optimizing global support processes for websites and online shops• Ongoing monitoring of KPIs and other measures of effectiveness and service quality• Identifying areas which require improvements or rebuilding• Designing effective support processes for new tools and solution• Providing remedy plans for processes with high optimization potential• Coordinating cross-team collaboration in the context of support operations• Providing 2nd line support for e-shop management• Providing 2nd line support for social media CXM platforms• Resolving issues and handling requests submitted by business partners and system users• Delivering Hybris Back Office trainings to shop managers and other stakeholders involved in D2C-related topics• Cooperating closely with other departments (IT / Product / Rollout / Customer Service teams) in terms of feature developments and system enhancements

Warsaw, Masovian District, Poland

• Coordinating and performing B2C rollout operations in different business fields, such as Websites, eCommerce, CRM, Social Media, and others, in order to deliver fully developed business solutions• Supervising the launch / migrations of brand websites and other digital solutions (e.g. customer review forms, email templates, SAP Marketing Cloud) by executing different project phases• Implementing and testing various features and functionalities of websites, email marketing tools and customer review forms as well as all other relevant systems• Performing quality checks and bug fixing• Resolving issues reported by means of ticket systems (e.g. JIRA)• Defining processes and project optimizations (Agile approach)• Liasing with project teams and stakeholders• Ensuring effective communication and timely execution of all project phases• Knowledge sharing by providing trainings and creating project documentation• Performing risk analysis on the basis of relevant factors, such as capacity, tools and resources• Project planning and demand management

Warsaw, Masovian District, Poland

• Managing, coordinating and performing rollout operations for brand websites during different project phases to the point when the website is fully functional and available to end consumers• Defining processes and project optimizations (Agile-based)• Configuring and testing of various website functionalities using CMS, e.g. Hybris Management Console• Performing quality checks and bug fixing during rollout and stabilization phase• Resolving issues reported by means of ticket systems (e.g. JIRA)• Supporting marketing email campaigns (e.g. creating the content and sending out newsletter emails to end consumers) by means of SAP Marketing Cloud• Migrating, configuring and editing customer review forms• Editing html codes for emails and dynamic documents• Managing product-related content, such as images, technical data (SAP), marketing texts, documentation, etc.• Running KPI reports based on different measures (e.g. the quantity of sold appliances, the number of registered users, etc.)

Warsaw, Masovian District, Poland

• Support for global product information management systems (e.g. CMS, SAP) through ticket systems (e.g. JIRA)• Maintenance of product-related data for home appliances products• Continuous monitoring of internal customers feedback • Providing solutions to reported issues within fixed time period• Diagnosing problem root causes and providing effective solutions• Proactive problem management• Producing reports related to the complexity of product information (system-based reports)• Creating documentation and user manuals for the purpose of knowledge sharing• Maintaining digital assets (images, product shots, videos) for product portfolios• Ensuring the readiness of product assets for Internet Marketing and Sales departments• Interacting with internal teams and external agencies over phone, via e-mail, remote sessions and ticket systems • Providing system trainings to the users – onsite, online, via teleconference, phone or Lync / Skype• Creating process documentation from scratch • Keeping deadlines to meet SLA targets• Working closely with all support levels and external/internal development teams• Taking active part in implementing improvements and rolling in new projects• Close cooperation with other support groups

Warsaw, Masovian District, Poland

• Application support for global product information management systems (e.g. CMD, SAP)• Maintenance of product-related data for home appliances products• Continuous monitoring and analysis of internal customers feedback• Diagnosing problem root causes and providing effective solutions• Proactive problem management• Generating complete reports related to the complexity of product information (system-based reports)• Creating documentation, manuals and maintaining knowledge base• Management of digital assets (images, product shots, videos) for product portfolios• Ensuring the readiness of product assets for Internet Marketing and Sales departments• Interacting with internal teams and external agencies over phone, via e-mail, remote sessions (Lync / Skype) and ticket systems • Keeping deadlines to meet SLA targets• Providing system trainings to the users – on site, online, via phone / Skype / Lync• Creating process documentation from scratch where no documentation may exists • Working closely with all support groups and external/internal development teams

Warsaw, Masovian District, Poland

• Coordinating and supervising translation processes in Life Sciences and IT projects• Answering linguistic queries from translators• Maintaining and updating Translation Memories for different accounts• Developing instructions, glossaries and style guides for translators• Performing source analysis, linguistic sign-off and linguistic quality assurance• Running checks and producing reports by using specially designed tools• Resolving terminology-related issues• Reviewing, editing and subtitling• Translating texts for internal purposes (e.g. newsletters)• Carrying out online trainings for subcontractors• Taking part in marketing initiatives (videos, newsletters) as well as the induction of new employees• Providing technical support for translation tools, such as Trados and Desktop Workbench• Developing translation tools and taking active part in a testing phase• Troubleshooting, supporting tools and applications• Diagnosing, solving and escalating technical issues• Monitoring performance of online translation tools • Providing assistance to vendors in terms of technical innovations• Working closely with other departments to facilitate and streamline processes

Warsaw, Masovian District, Poland

Translating LSP texts in the following language combinations: EN/DE<>PL, PL<>EN/DESubject Areas: • Life Sciences (medical texts, e.g. articles, PhD theses)• Technology• Automotive• Marketing• IT

Warsaw, Masovian District, Poland

• Managing and making orders for FMCG products and office equipment• Organizing transport for goods shipped to domestic and international recipients• Arranging meetings and conferences, booking hotel rooms and flights• Answering incoming phone calls, receiving and directing visitors to their destinations• Filing and records keeping• Sorting and handing out mail• Performing multiple tasks under stress and time pressure• Being in charge of the office administration

Warsaw, Masovian District, Poland

• Producing and translating webs’ contents• Seeking information which is relevant for running projects• Creating B2B databases